Pano immediately rejected after upload

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Eric Walker

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Apr 6, 2012, 1:58:28 PM4/6/12
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I just finished uploading the pano, and it was immediately rejected for 360 Cities. Seems like a technical website error to me - unless it was immediately grade within seconds of upload, and rejected for some reason (I can't see a reason why it would be). Please take a look:


Thanks!

Eric Walker

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Apr 6, 2012, 2:39:52 PM4/6/12
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Yep, I just confirmed this is some type of error. I just uploaded another one, and it was rejected BEFORE I even published it!



Eric Walker

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Apr 7, 2012, 3:28:57 AM4/7/12
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I uploaded another (just got back from a trip and have many new ones) and, again, it was rejected before it was even published. But it had an axis error so I uploaded a new one and swapped the panos. Now it says "not yet reviewed" like it should. But all my panoramas are still being rejected immediately upon upload. Help!

Eric Walker

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Apr 9, 2012, 9:57:49 AM4/9/12
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Thank you, it looks like someone fixed it. New panos do not seem to be automatically rejected anymore. But there is still one more that was automatically rejected:


Jan Vrsinsky | User Advocate, 360Cities

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Apr 10, 2012, 4:19:18 AM4/10/12
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Your panorama is now selected. We'll take a look at what caused this. Sorry about that.

Eric Walker

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Apr 10, 2012, 4:58:39 PM4/10/12
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No problems! Thanks for your help.

But I am wondering if it's happening to other people who may not know about the forum. A new user may not know about "not yet reviewed / not accepted" etc., and their panos might be lost because of this bug.

Jan Vrsinsky | User Advocate, 360Cities

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Apr 11, 2012, 8:00:36 AM4/11/12
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We found the cause of the bug and went through all panos that might have been affected.

Before a fix is deployed some more panos might get affected but we'll take care of them as well.

No panos should be left behind :)

Chris Ellenbogen

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May 4, 2012, 12:52:45 PM5/4/12
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I am having trouble uploading a pano. I've never had any problems before, however this one is B&W. I've checked with all the specifications and I should be good to go. However, I get this error message: Error - Processing of your panorama failed (command_failed_ktransform). Please try uploading it again.

I have tried several times to upload and get this same message. 

Jan Vrsinsky | User Advocate, 360Cities

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May 9, 2012, 3:30:16 AM5/9/12
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Dear Chris

Our converter is currently unable to process black & white panoramas. We are working on a solution. In the meantime, please saturate your images just an invisible tiny bit, for example instead of 128,128,128 gray try 128,128,127. This will trick the converter into thinking it's not a black&white image while in fact it will look like one. I'm sorry about this bug but this is the only workaround I currently know about.

Jan

Andrea Biffi

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Jan 29, 2014, 1:07:19 PM1/29/14
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Ah, I've the same problem... that's pretty funny however ;-)
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