Working together with our existing email campaign system

[Gilad Hertanu]

Hello,

We are sending email campaigns using Sendy which uses Amazon SES. To start sending emails using WizRocket we need to find the best way to make sure WizRocket and Sendy are in sync so the unsubscribe data is the same.

Do you have any best practices for how to do that?

[WizRocket support]

Hi!, 

We do integrate directly with Amazon SES. Quick guide to integration and handling Unsubscribes is here : 

http://support.wizrocket.com/integrating-your-amazon-ses-account/

http://support.wizrocket.com/handling-email-unsubscriptions/

You can sync your Sendy lists directly with WizRocket by using our server side HTTP API (http://support.wizrocket.com/server-side-http-api/ )  . Basically for each unique email address you will add an WizRocket Profile. Below are the fields you can set. 

All fields are optional

"Name": "Jack Montana", // User's name    "Identity": 6541182, // User's identity    "Email": "ja...@gmail.com", // User's email    "Phone": "+14155551234", // User's phone with country code    "Gender": "M", // Can be either M or F    "Employed": "Y", // Can be either Y or N    "Education": "Graduate", // Can be either School, College or Graduate    "Married": "Y", // Can be either Y or N    "Age": 67, // Not required if DOB is set    "DOB": $WZRK_WR.setDate(20150501), // Set date in format yyyymmdd    "MSG-email": false, // Disable email notifications    "MSG-push": true, // Enable push notifications    "MSG-sms": true // Enable sms notifications

The profile keys MSG-email, MSG-push, and MSG-sms are used to control the Do-not-disturb status for the respective mode of communication with the user. By default, they are always true. To disable Email notifications for a user, set MSG-email to false. To enable it once again, set it to true.

- Support 

[Gilad Hertanu]

A follow up question:

We are planning to use your HTTP API to sync between Sendy and your backend. But what if a profile on your backend already exists and then we update it using the API to have the same Sendy unsubscribe config?

Will the API call overide the entire profile on your backend? That means that we will lose all other profile fields that are not stored on Sendy (such as FBID).

This is also true when updating profile using the SDK.

Or is it that profiles are actually merged and not overidden?

Best,

Gilad

Gilad Hertanu    
Co-Founder | CEO
24me
C: +972-52-8381925

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[Jay Dalvi]

​Hi,

All fields you update will be overwritten.

This applies for both API or SDK.

Thanks,

Jay​

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Thank you,

Jay

CleverTap is the new WizRocket. Read about the transition here.

[Gilad Hertanu]

So just to make sure:

If I send a JSON with only the name and email from the API/SDK, and the existing profile on yoru backend has also a gender field, the name and then email will be overidden with the new values BUT the geneder will stay unchanged?

Best,

Gilad

Gilad Hertanu    
Co-Founder | CEO
24me
C: +972-52-8381925

[Jay Dalvi]

Correct. All fields stay the same unless you update them.

[Gilad Hertanu]

So to do that, we will need to use the same Identity as used in the existing profile?

What if we don’t know the existing identity - can we send using the HTTP API profiles without Identity? In that case, I assume a new profile will be created with the same email address as the original profile.

Going along those lines, if we use the HTTP API to create new profiles with the emails from Sendy instead of editing the existing profiles for those contacts on your backend, will your backend know to merge between the two profiles that will have the same email and use the "MSG-email” value which is false if such exists on one of the two profiles?

Best,

Gilad

Gilad Hertanu    
Co-Founder | CEO
24me
C: +972-52-8381925

[Jay Dalvi]

Hi,

Yes, you can use multiple Identities (ID, Email, FBID) to update user profiles. User profiles without an identity will be a separate profile at first and later merged automatically when we have an Identity on the user. 

All emails are treated as uniques, same emails will be merged.

Suggest you read through Identity section : http://support.wizrocket.com/server-side-http-api/

Let's have a quick Skype call if you have more questions.

Thanks,

CleverTap

[Gilad Hertanu]

Would be happy to have a short Skype call. When do you have 10 minutes?

Best,

Gilad

Gilad Hertanu    
Co-Founder | CEO
24me
C: +972-52-8381925

[WizRocket support]

Hi Gilad,

Thanks for the time over on Skype.

Hope we've answered all your concerns with regard to CleverTap.

Do write to us on sup...@clevertap.com for more questions.

Thank you.

On Monday, August 10, 2015 at 12:46:00 AM UTC+5:30, Gilad Hertanu wrote: