Push notification based on client device time zone (and not server)

[Chirag Bodar]

Hello There,

Is there any way to send push notifications based on client device's time and not server time zone?

Chirag

[CleverTap]

Hey Chirag,

We do not have this capability at this time, however, we have planned it for the future (maybe by December). 

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Jude Pereira

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[Chirag Bodar]

Jude, thanks for the quick answer!

On the same note, my app users are spread across geographies and their time zones differ significantly. I would like to send the notifications as per their time as I certainly do not want to send out notifications in the middle of the night :)

One possible work around may be based on selecting geographies. However, I really need to create ~20 different notifications per message I want to send out (that is essentially same content, but scheduled on different server times and for different countries/time-zones). The current dashboard allows me to put multiple geographies for a push message, but takes target users for the last country selected (may be a bug?). Is there a way I can schedule post notification based on multiple geographies?  Or may be select a target device time zone as one of the conditions? Or is there a way where I can create a message and then apply to pre-created different templates with pre-selected countries? Or is there any way to achieve this via API so we can automate it?

I wanted to be sure that there is no other way to send post notifications based on target device's time zone before taking a decision to not use CleverTap :)

Chirag

[Jude Pereira]

For now, we do not support targeting to multiple geographies at the same time. 

To reach out to your users at an appropriate time, you may group your users into 4 different zones, as follows, and then create four different campaigns which target each zone at different times:

1. Zone A - GMT-12:00 to GMT-06:00
2. Zone B - GMT-06:00 to GMT+00:00
3. Zone C - GMT+00:00 to GMT+06:00
4. Zone D - GMT+06:00 to GMT+12:00

You may make use of a custom profile variable for the above grouping.

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Jude Pereira