False notifications - Is Getting Too Wet (97.2% RH). Permanent Damage May Occur

[steve]

Hi Support

over the last 7 days I'm being sent false notifications at exaclty the same time every day only once.

"Is Getting Too Wet (97.2% RH). Permanent Damage May Occur" for a tag that is in a plastic bag and in bright sunshine.

they are being sent every day at 5:44am UK (GMT) Time.

We cannot turn these alerts off in the app or web interface. I have disabled the humidiy option and every day at the same time I get them. they are coming from yuor server?

Please can you investigate or give us the option to no be alerted

thanks

Steve

[Zhiheng Cao]

If you plot the humidity graph what do you see?

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[steve]

[Zhiheng Cao]

That notification looks valid as every morning the humidity graph shows humidity going high.  It is probably morning dew / condensation.  As the warning suggests it will damage the tag. 

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