Urgent Requirement // Java Developer // South Deerfield, MA

[Mahesh Gurram]

Hello ,
Hope you are doing great!

Please find the below mentioned job description and if you are interested revert back with the updated resume to mah...@axiustek.com

Position: Java Developer
Location: South Deerfield, MA
Duration: 6+ Months

Must have: Java, J2ee, Production Support

Job Description:
L2 / L3 and L4 Support service for Yankee Candle Fund Raising Applications

Level 1 (L1) Support:

• Reactive monitoring of App logs and Jobs as needed, rerun or scheduling adjustments
• Basic health check and application monitoring and measurement

Level 2 (L2) Support:

• Act as the initial point of contact for all issues raised for the applications in scope
• Triaging for all issues
• Resolution of issues not requiring 3rd party vendor coordination (L3 Application team and L4 product teams)
• Identify & route issues to the appropriate third party vendors (MKS, Rackspace, etc.)
• Providing assistance restoring application availability during service interruptions
• Track all incidents using Heat Incident management solution
• Coordination with the L3 and L4 teams (MKS etc.) and infrastructure hosting partners (Rackspace, etc.)
• Coordination with business users and stakeholders

Level 3 (L3) Support:

• The support includes resolution for P1, P2,P3 & P4 tickets
• Root Cause Analysis
• Preventive and corrective activities

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Thanks & Regards

Mahesh Gurram

Lead IT Technical Recruiter

Desk No: 703-738-6662 Ext: 2152

Email: mah...@axiustek.com

www.axiustek.com