Tryton 3.4 on Windows 10 won't open, uninstall, or re-install.

[Jon Levy]

We run Tryton 3.4 on a few dozen Windows 10 desktops, but one of them became unable to open the program. I tried to uninstall and re-install, but whenever I try re-installing, I get the message, "Tryton 3.4.12 Setup Please uninstall previous Tryton installation."

Any ideas how I can get this working?

[Sebastián Marró]

Hi Jon,

2017-09-26 10:29 GMT-03:00 Jon Levy <jo...@advocatetax.com>:

We run Tryton 3.4 on a few dozen Windows 10 desktops, but one of them became unable to open the program.  I tried to uninstall and re-install, but whenever I try re-installing, I get the message, "Tryton 3.4.12 Setup  Please uninstall previous Tryton installation."

Any ideas how I can get this working?

Try to remove the client configuration directory [1] located in the APPDATA directory.  It is recreated when you launch the client again.

Regards,

Sebastián Marró

[1] http://doc.tryton.org/4.4/tryton/doc/usage.html#configuration-file 

[Cédric Krier]

On 2017-09-26 10:38, Sebastián Marró wrote:
> 2017-09-26 10:29 GMT-03:00 Jon Levy <jo...@advocatetax.com>:
>
> > We run Tryton 3.4 on a few dozen Windows 10 desktops, but one of them
> > became unable to open the program. I tried to uninstall and re-install,
> > but whenever I try re-installing, I get the message, "Tryton 3.4.12 Setup
> > Please uninstall previous Tryton installation."
> >
> > Any ideas how I can get this working?
> >
>
> Try to remove the client configuration directory [1] located in the APPDATA
> directory. It is recreated when you launch the client again.

The configuration directory is not checked at the installation process.

Indeed you must probably clean the Registry from the key:

http://hg.tryton.org/tryton/file/3.4/setup.nsi#l83

--
Cédric Krier - B2CK SPRL
Email/Jabber: cedric...@b2ck.com
Tel: +32 472 54 46 59
Website: http://www.b2ck.com/

[Sebastián Marró]

2017-09-26 10:49 GMT-03:00 Cédric Krier <cedric...@b2ck.com>:

On 2017-09-26 10:38, Sebastián Marró wrote:
> 2017-09-26 10:29 GMT-03:00 Jon Levy <jo...@advocatetax.com>:
>
> > We run Tryton 3.4 on a few dozen Windows 10 desktops, but one of them
> > became unable to open the program.  I tried to uninstall and re-install,
> > but whenever I try re-installing, I get the message, "Tryton 3.4.12 Setup
> > Please uninstall previous Tryton installation."
> >
> > Any ideas how I can get this working?
> >
>
> Try to remove the client configuration directory [1] located in the APPDATA
> directory.  It is recreated when you launch the client again.

The configuration directory is not checked at the installation process.

I dont know why, but sometimes (on windows environments) the data in client config files is corrupted. And because the configuration directory is not checked at the installation process, installing the client again does not solve the issue. I had this issue and if you delete the directory, when you launch the (already installed) client, it creates a new one, and allows the user to work on that computer. 

Regards.

Sebastián Marró

[Jon Levy]

On Tuesday, September 26, 2017 at 9:38:53 AM UTC-4, Sebastián Marró wrote:

> Try to remove the client configuration directory [1] located in the APPDATA directory.  It is recreated when you launch the client again.

I located and removed the .config/tryton folder under AppData (removing both tryton, and later .config). Neither of these helped. Restarting didn't help.

Thank you for you note, Sebastián, but that wasn't the issue.

Any other ideas?

[Armand Mpassy-Nzoumba]

Hi Jon

Any other ideas?

Did you check if your computer is not infected with viruses or malware?

I had a similar case. We did clean the computer and re-install the Tryton client.

Kind regards,

Armand 

[Jon Levy]

On Tuesday, September 26, 2017 at 9:50:06 AM UTC-4, Cédric Krier wrote:

> Indeed you must probably clean the Registry from the key:
>
> http://hg.tryton.org/tryton/file/3.4/setup.nsi#l83

No luck cleaning the registry, but thanks for the suggestion. Next, we are going to restore the computer to a clean OS, unless you have other suggestions.

[Jon Levy]

On Tuesday, September 26, 2017 at 10:54:48 AM UTC-4, Armand wrote:

> Did you check if your computer is not infected with viruses or malware?
> I had a similar case. We did clean the computer and re-install the Tryton client.

We have active anti-virus that has not detected any problems. Neither deleting the .config folder, nor cleaning the registry worked. Our next plan is to restore to a clean OS.