Trac user is not able to view coments field

[Venu Pillai]

I am new to TRAC

Recently one of the user complaints that he is not able to view Trac Comment field.

This Trac repo is configured with Domain user Authentication.

Only single user is facing this issue and other users are able to view comments fields.

Please help me to resolve this issue

Regards

[RjOllos]

So the user can view the ticket summary and description but no comments?

Which Trac version?

Please share your [trac] permission_policies and installed plugins. 

[Venu Pillai]

Yes, He can view the ticket summary and description.

Previously this user was able to view comments it stop all of sudden from last 10 days for him.

Trac version is " Powered by Trac 1.2.3"

[RjOllos]

On Wednesday, October 26, 2022 at 10:41:26 PM UTC-7 vpill...@gmail.com wrote:

Yes, He can view the ticket summary and description.

Previously this user was able to view comments it stop all of sudden from last 10 days for him.

Trac version is " Powered by Trac 1.2.3"

[Venu Pillai]

permission_policies = ReadonlyWikiPolicy,DefaultPermissionPolicy,LegacyAttachmentPolicy

permission_store = DefaultPermissionStore

ticketstats.ticketstats.ticketstatsplugin = enabled

multipleworkflow.workflow.multipleworkflowplugin = enabled

iniadmin.iniadmin.iniadminplugin = enabled

webadmin.plugin.pluginadminpage = enabled

plugins_dir =

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[RjOllos]

On Friday, October 28, 2022 at 4:00:53 AM UTC-7 vpill...@gmail.com wrote:

permission_policies = ReadonlyWikiPolicy,DefaultPermissionPolicy,LegacyAttachmentPolicy

permission_store = DefaultPermissionStore

ticketstats.ticketstats.ticketstatsplugin = enabled

multipleworkflow.workflow.multipleworkflowplugin = enabled

iniadmin.iniadmin.iniadminplugin = enabled

webadmin.plugin.pluginadminpage = enabled

plugins_dir =

Nothing too concerning there. You should disable the webadmin plugin though, it has been integrated to Trac since 0.11 and could be causing problems:

https://trac.edgewall.org/wiki/WebAdmin

The next thing I'd recommend is to set the log level to DEBUG as described here:

https://trac.edgewall.org/wiki/TracTroubleshooting#ChecktheLogs

Then have the user load a page and send the log of just the minute or so around the time when the user loads a ticket in which they are unable to see the comments.

 

[Venu Pillai]

Thanks , Today i had enable the logging level by editing the file trac.ini and added the below content

[logging]

log_file = trac.log

log_level = DEBUG

log_type = none

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[RjOllos]

On Tuesday, November 8, 2022 at 8:19:06 PM UTC-8 vpill...@gmail.com wrote:

Thanks , Today i had enable the logging level by editing the file trac.ini and added the below content

[logging]

log_file = trac.log

log_level = DEBUG

log_type = none

You'll need log_type=file and then you can find a log in $ENV/log/trac.log 

[Venu Pillai]

Thanks done

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[Venu Pillai]

Till the one user is having same issue with  Comments cannot be edited

[RjOllos]

On Sunday, November 13, 2022 at 7:18:05 PM UTC-8 vpill...@gmail.com wrote:

Till the one user is having same issue with  Comments cannot be edited

Previously you said the user was "not able to view Trac Comment field". Please clarify which of the following is or is not true:

1. the user cannot view comments

2. the user cannot add (append) comments

3. the user cannot edit existing comments

Please check the permissions assigned to the user.

https://trac.edgewall.org/wiki/TracPermissions#TicketSystem

 

[Venu Pillai]

Thanks, It is working now

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