Trac Workflow | Replacing trac.ini

[Venu Pillai]

Hi,

Created Trac new instance.configured trac.ini with workflow and user started using the new trac instance and approx 110 tickets is created some are close and open.

After few months my manager wants the workflow to be changed without effecting the tickets.Suggested that  it should have same workflow of another working instance.

Can i replace trac.ini  directly ? Also my old ticket or database will be intact after replacing the trac.ini ?

Please help me to resolve this issue .

Thanks

[RjOllos]

On Tuesday, January 2, 2024 at 5:00:52 AM UTC-8 vpill...@gmail.com wrote:

Hi,

Created Trac new instance.configured trac.ini with workflow and user started using the new trac instance and approx 110 tickets is created some are close and open.

After few months my manager wants the workflow to be changed without effecting the tickets.Suggested that  it should have same workflow of another working instance.

Can i replace trac.ini  directly ?

You could, but a better option would be to just copy the [workflow] section. If you have custom workflow controllers installed via plugins you may also need to copy the [ticket] workflow option:

https://trac.edgewall.org/wiki/TracIni#ticket-workflow-option 

 

Also my old ticket or database will be intact after replacing the trac.ini ?

Yes.

[Venu Pillai]

Thanks  for sharing the solution.

After replacing trac.ini.

I am able to modify the old tickets owner and assign to another

But in some tickets i am not able to changes the OWNER

Example

Action

Leave  as assigned  the owner will remain XXXX

It not showing any modification tab or allow me to change

Tried Bulk option also to change the owner or reset the active state . unable to do.

 

Kindly help to resolve this issue.

Regards

venu

[RjOllos]

On Thursday, January 4, 2024 at 1:53:58 AM UTC-8 vpill...@gmail.com wrote:

Thanks  for sharing the solution.

After replacing trac.ini.

I am able to modify the old tickets owner and assign to another

But in some tickets i am not able to changes the OWNER

Example

Action

Leave  as assigned  the owner will remain XXXX

you may need to change the "from" action, like this:

reassign      = new,assigned,accepted,reopened -> assigned
reassign.operations  = set_owner
reassign.permissions = TICKET_MODIFY

If you don't have assigned on the left side it won't display the workflow action when the ticket is assigned.

If further questions, please share your [ticket-workflow] section.

[Venu Pillai]

After adding below  option in workflow it worked 

reassign      = new,assigned,accepted,reopened -> assigned
reassign.operations  = set_owner
reassign.permissions = TICKET_MODIFY

Thanks