Unwanted Trac Notifications
Patty Cottrill
- I am not:
- Owner
- Reporter
- Updater (current or previous)
- My email address is not in any recipient field:
- To
- CC
- BCC
- Trac.ini does not contain my email address in Always notify
- The email headers in these notifications do not contain my email address
RjOllos
Patty Cottrill
We are using Trac 1.2.3.
Here is the screenshot of Preferences/Notifications.
As I mentioned, I’m not owner, reporter, previous updater or updater on any of these tickets, in fact I have never touched these tickets.
Below is from the trac.log of the most recent notification on ticket #9219:
2021-03-10 12:46:26,816 Trac[perm] DEBUG: DefaultPermissionPolicy allows mfxxx performing TICKET_VIEW on <Resource u'ticket:9219'>
2021-03-10 12:46:26,827 Trac[main] DEBUG: Negotiated locale: None -> en_US
2021-03-10 12:46:26,895 Trac[perm] DEBUG: DefaultPermissionPolicy allows mfxxx performing TICKET_MODIFY on <Resource u'ticket:9219'>
2021-03-10 12:46:26,896 Trac[perm] DEBUG: DefaultPermissionPolicy allows mfxxx performing TICKET_CHGPROP on <Resource u'ticket:9219'>
2021-03-10 12:46:26,896 Trac[perm] DEBUG: DefaultPermissionPolicy allows mfxxx performing TICKET_APPEND on <Resource u'ticket:9219'>
2021-03-10 12:46:26,906 Trac[api] DEBUG: Adding (None [0]) for 'always' on rule (AlwaysEmailSubscriber) for (email)
2021-03-10 12:46:26,906 Trac[api] DEBUG: Adding (None [0]) for 'always' on rule (AlwaysEmailSubscriber) for (email)
2021-03-10 12:46:26,906 Trac[api] DEBUG: Adding (iyxxx [1]) for 'always' on rule (TicketOwnerSubscriber) for (email)
2021-03-10 12:46:26,907 Trac[api] DEBUG: Adding (ltxxx [1]) for 'always' on rule (TicketReporterSubscriber) for (email)
2021-03-10 12:46:26,907 Trac[api] DEBUG: Adding (mfxxx [1]) for 'always' on rule (TicketOwnerSubscriber) for (email)
2021-03-10 12:46:26,908 Trac[mail] DEBUG: EmailDistributor has found the following formats capable of handling 'email' of 'ticket': text/plain
2021-03-10 12:46:26,908 Trac[mail] DEBUG: EmailDistributor found the address 'lt...@imci.net' for 'ltxxx [1]' via SessionEmailResolver
2021-03-10 12:46:26,946 Trac[mail] DEBUG: EmailDistributor is sending event as 'text/plain' to: op...@imci.net, lt...@imci.net, op...@imci.net, gw...@rxxx.com, mx...@imci.net
2021-03-10 12:46:26,954 Trac[mail] INFO: Sending notification through SMTP at imci-net.mail.protection.outlook.com:25 to ['op...@imci.net', 'lt...@imci.net', 'op...@imci.net', 'gw...@rxxx.com', 'mf...@imci.net']
2021-03-10 12:46:28,509 Trac[main] DEBUG: Dispatching <RequestWithSession "POST '/ticket/9219'">
2021-03-10 12:46:28,510 Trac[main] DEBUG: Chosen handler is <Component trac.ticket.web_ui.TicketModule>
As you can see from the log, my email address is not listed anywhere.
The op email addresses are configured in the always cc setting in trac.ini.
Lt is the reporter; iy (gw...@rxxx.com) is the owner and mf is the updater.
I also checked /var/log/mail.log; nothing in there either.
In fact the mail log does not log the trac email notifications.
-- Patty
--
You received this message because you are subscribed to the Google Groups "Trac Users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to
trac-users+...@googlegroups.com.
To view this discussion on the web visit
https://groups.google.com/d/msgid/trac-users/f6c6141c-3911-47d3-8ab8-da7f47648d3dn%40googlegroups.com.
RjOllos
Patty Cottrill
Thanks for getting back to me.
I have reviewed the sendmail configuration files and there is nothing that would explain adding my email address to the notifications.
When I use sendmail outside of trac, I do not have this problem; emails are only sent to the email addresses in the recipient fields (To, cc).
The other project on this same ubuntu server also does not have this problem; emails are only sent to the email addresses in the recipient fields (To, cc).
I have also checked our Exchange online configuration; again nothing to explain my email address being added.
The problem seems to be with this one specific project only.
I don’t know where else to look in the configuration files for this project.
I’m at a loss and getting frustrated with all these emails from Trac tickets for which I have nothing to do.
Is there anyway to see the actual command that trac is using to send emails?
Both the syslog and mail log show the mail commands for emails going outside of trac, but not for the emails from within trac.
The email sender in the trac.ini is set to SmtpEmailSender; if not using sendmail, what else would trac be using?
Below are the mail related packages installed on the ubuntu server:
dpkg -l | grep smtp
ii libnet-smtp-ssl-perl 1.03-1 all Perl module providing SSL support to Net::SMTP
dpkg -l | grep mail
ii bsd-mailx 8.1.2-0.20160123cvs-2 amd64 simple mail user agent
ii libcompfaceg1 1:1.5.2-5 amd64 Compress/decompress images for mailheaders, libc6 runtime
ii libemail-valid-perl 1.198-1 all Perl module for checking the validity of Internet email addresses
ii libmailtools-perl 2.13-1 all Manipulate email in perl programs
ii mime-support 3.59ubuntu1 all MIME files 'mime.types' & 'mailcap', and support programs
ii procmail 3.22-25ubuntu0.16.04.1 amd64 Versatile e-mail processor
ii sendmail 8.15.2-3 all powerful, efficient, and scalable Mail Transport Agent (metapackage)
ii sendmail-base 8.15.2-3 all powerful, efficient, and scalable Mail Transport Agent (arch independent files)
ii sendmail-bin 8.15.2-3 amd64 powerful, efficient, and scalable Mail Transport Agent
ii sendmail-cf 8.15.2-3 all powerful, efficient, and scalable Mail Transport Agent (config macros)
ii sylpheed 3.5.0~rc2-1ubuntu1 amd64 Light weight e-mail client with GTK+
ii sylpheed-doc 20140827-1 all Light weight e-mail client with GTK+ (documentation)
-- Patty
From: trac-...@googlegroups.com <trac-...@googlegroups.com>
On Behalf Of RjOllos
Sent: Thursday, March 11, 2021 3:16 PM
To: Trac Users <trac-...@googlegroups.com>
--
You received this message because you are subscribed to the Google Groups "Trac Users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to
trac-users+...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/trac-users/084b329b-48ed-42c8-8a2f-66ce9789eb76n%40googlegroups.com.
Peter Suter
SmtpEmailSender
connects directly to the configured SMTP server. According to
your logs that is "Sending
notification through SMTP at
imci-net.mail.protection.outlook.com:25".
There is no command line.
https://trac.edgewall.org/browser/tags/trac-1.2.3/trac/notification/mail.py?marks=471,476-477,496-497,522#L471
You
could switch to SendmailEmailSender to use sendmail instead.
The command line will then be logged.
https://trac.edgewall.org/browser/tags/trac-1.2.3/trac/notification/mail.py?marks=539,557#L539
But
if the email headers and trac.ini and the Trac log do
not contain your email address anywhere at all, Trac is likely
not responsible.
It could be your mail client, your Exchange Online Protection,
mail server, forward rules, ...
https://docs.microsoft.com/en-us/exchange/troubleshoot/outlook-issues/emails-sent-to-wrong-account-if-has-many-accounts
https://docs.microsoft.com/en-us/exchange/monitoring/trace-an-email-message/run-a-message-trace-and-view-results
To view this discussion on the web visit https://groups.google.com/d/msgid/trac-users/MN2PR15MB31685DF1075DBA8F55C9CF5BC26F9%40MN2PR15MB3168.namprd15.prod.outlook.com.
Patty Cottrill
Thanks for the feedback.
I have already checked the forwarding rules and connector settings on Exchange online; there is nothing there that would explain this behavior.
I have confirmed the email client is not an issue either.
I did change the email sender on the problem project from SmtpEmailSender to SendmailEmailSender.
Someone opened a new ticket after the change and I did not get a notification, so hopefully that means the problem is resolved.
What I don’t understand is why changing the sender would make a difference.
Wouldn’t both senders be using the same configuration file for sending emails?
I also have a question about the mail.py file; does each project have it’s own mail.py file?
-- Patty
To view this discussion on the web visit https://groups.google.com/d/msgid/trac-users/e0a36749-07fc-d870-1860-dfbd269fa726%40gmail.com.
RjOllos
Thanks for the feedback.
I have already checked the forwarding rules and connector settings on Exchange online; there is nothing there that would explain this behavior.
I have confirmed the email client is not an issue either.
I did change the email sender on the problem project from SmtpEmailSender to SendmailEmailSender.
Someone opened a new ticket after the change and I did not get a notification, so hopefully that means the problem is resolved.
What I don’t understand is why changing the sender would make a difference.
Wouldn’t both senders be using the same configuration file for sending emails?
I also have a question about the mail.py file; does each project have it’s own mail.py file?
-- Patty
Patty Cottrill
Apparently, I spoke too soon.
Changing the email sender from SmtpEmailSender to SendmailEmailSender did NOT resolve the problem.
I continue to get these notifications.
Yes, I have checked the email headers and my email address IS NOT in the headers.
I’m totally stumped by this problem.
I now have a case open with our Exchange online support to see if they can figure out what is happening.
Per the mail log on the Trac server, the message is leaving without my email address, but the message trace on Exchange shows my email address on the message, even though it is not in the message headers.
Thanks for the feedback.
-- Patty
From: trac-...@googlegroups.com <trac-...@googlegroups.com>
On Behalf Of RjOllos
Sent: Tuesday, March 16, 2021 5:40 PM
To: Trac Users <trac-...@googlegroups.com>
Subject: Re: [Trac] Re: Unwanted Trac Notifications
On Monday, March 15, 2021 at 6:04:02 PM UTC-7 pcottrill wrote:
--
You received this message because you are subscribed to the Google Groups "Trac Users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to
trac-users+...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/trac-users/0bf6795b-ff0d-4805-967a-45cd7912dcdbn%40googlegroups.com.
Clemens Feige
> Apparently, I spoke too soon.
>
> Changing the email sender from SmtpEmailSender to SendmailEmailSender
> did NOT resolve the problem.
>
> I continue to get these notifications.
>
> Yes, I have checked the email headers and my email address IS NOT in the
> headers.
>
> I’m totally stumped by this problem.
>
> I now have a case open with our Exchange online support to see if they
> can figure out what is happening.
>
> Per the mail log on the Trac server, the message is leaving without my
> email address, but the message trace on Exchange shows my email address
> on the message, even though it is not in the message headers.
>
> Thanks for the feedback.
>
> -- Patty
As an idea to isolate the problem, have you tried to manually send test
e-mails (without TRAC) to the same mail server?
You would use any other e-mail client (preferably on the same machine
where TRAC is running) and send test e-mails with same sender address,
same recipient address, same port number, same credentials, same mail
server etc. like TRAC.
If this experiment should trigger unwanted e-mail copies then it would
prove that this is not an issue with TRAC.
Clemens
Cooke, Mark
> From: trac-...@googlegroups.com On Behalf Of Clemens Feige
> Sent: 17 March 2021 07:36
> Subject: Re: [Trac] Re: Unwanted Trac Notifications
>
I have only skimmed the threads so sorry if you have already discounted these but I had a few thoughts:
- we had a similar issue a while back we traced to the trac.ini email settings e.g. `smtp_always_bcc`
https://trac.edgewall.org/wiki/TracIni#notification-smtp_always_bcc-option
- I wonder if your address is being used as the "from" address and therefore the emails are appearing in your outbox?
- perhaps you are the default address on your email server and one of the other addresses is invalid?
Cheers,
~ Mark C
Patty Cottrill
The problem appears to be resolved.
The problem was with a spam filter I had created a while back and forgot about it.
An extended Exchange message trace helped me figure this out!!
I had checked every Exchange configuration I could think about, but totally forgot about checking the spam filter. ☹
-- Patty
You received this message because you are subscribed to the Google Groups "Trac Users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+...@googlegroups.com.