Ok, for anybody who needs it, we found a solution that worked for us. It's a solution for Users connecting with svn+ssh://
1. Open Windows Explorer.
2. Choose 'This PC' (or 'My Computer', or whatever you have on your version of Windows)
3. Go to 'System Properties' (or 'System Protection' or 'Advanced System Settings' or similar, as you find).
4. You should get an old-fashioned "System Properties" dialogue with various tabs. Choose 'Advanced' tab.
5. Click 'Environment Variables'.
6. The Environment Variables window has a top and bottom part. Click 'New' in the bottom ('System variables') part.
7. The 'New System Variable' dialogue has two input boxes. In 'Variable name', type 'SVN_SSH' (no apostrophes)
8. Then click 'Browse File', and go find the directory with your PuTTY files, and select 'plink.exe'.
9. Then click OK, OK, OK, and you should be fixed.
Now open a new terminal window (must be a new one after setting that variable, CD to a directory with an SVN repo, and enter 'svn update' (for example). That command should now work. (Or you get to your next problem to solve.)