Google Chromebook login failing when using SSO

[Jono Hayes]

Hi team,

Is anyone else experiencing login failures when staff and students try to sign in to Chromebooks using SSO (OIDC and SAML)? 

Notes

- We are using Microsoft Entra ID and currently logging in is down access about 30 schools. No known issues on Google Workspace status page. 

- Not a network issues as the same behaviour is happening in our office and mobile. 

[Simon Wright]

We use SSO via Entra for our chromebooks, no students have come to me yet saying they can't login....

Regards,

Simon Wright

melinjo.co.nz  |  +64 800 003 245  |  25 Kittyhawk Way Mt Maunganui, 3116 New Zealand

                  

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[Jono Hayes]

Hey Simon, 

Are you using SAML or OIDC within Google Workspace for SSO? 

Sent from my iPhone

On 15 Aug 2025, at 11:26 AM, Simon Wright <simon....@obhs.school.nz> wrote:



To view this discussion visit https://groups.google.com/d/msgid/techies-for-schools/CAEJps9oA_B%3Dts6PxULNWfibX6R5k4s2Pg6BLwT1sWy2uLU4E%2BA%40mail.gmail.com.

[Brad Harris]

Hi Jono,

SAML for a couple of our schools with no reported issues.

Cheers,

Brad.

[Simon Wright]

SAML

Regards,

Simon Wright

To view this discussion visit https://groups.google.com/d/msgid/techies-for-schools/a29769c1-7313-4dac-8112-32c06b343471n%40googlegroups.com.

[Simon Wright]

Just to add, the Google Admin shows that OIDC is in Beta...

Simon.

[Joseph Birch]

We have some students who after logging out are no longer able to log back in.

First we got a "non secure url" error which slowly escalated to an account.google.com error for signing in. After getting past this part I was able to get students to the correct password screen. Unfortunately they then get kicked off the network, the network reconnects and sign in loops. A very general description of the issue here.

Does anyone know what is going on?

Kind Regards

Joseph Birch

IT Administrator

Opononi Area School

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On Fri, 15 Aug 2025 at 10:39, 'Jono Hayes' via Techies for schools <techies-f...@googlegroups.com> wrote:

melinjo.co.nz  |  +64 800 003 245  |  25 Kittyhawk Way Mt Maunganui, 3116 New Zealand

                  

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[Joseph Birch]

Does anyone elses student complete the login process then have the network unavailable prompt come up even though it says the network is connected?

Even the add person button fails with the same error message - So I can't even add myself to the affected devices

Kind Regards

Joseph Birch

IT Administrator

Opononi Area School

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On Fri, 15 Aug 2025 at 10:39, 'Jono Hayes' via Techies for schools <techies-f...@googlegroups.com> wrote:

melinjo.co.nz  |  +64 800 003 245  |  25 Kittyhawk Way Mt Maunganui, 3116 New Zealand

                  

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[Jono Hayes]

Hi Joseph, 

Google support got back to me and we have had to change the following for organisations using OIDC;

User setting: Disable SAML-based single sign-on 

Device Setting: Enable SAML-based single sign-on 

Device Setting: Allow users to go directly to SAML SSO IDP page

Let me know how you get on

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[Joseph Birch]

Hey thanks for that Jono - had a look but still was n't working. Had to set the SSO Profile to none in google admin, still has a couple of extra splash screens but have successfully logged in a couple of affected users (from home on school devices).

Kind Regards

Joseph Birch

IT Administrator

Opononi Area School

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On Fri, 15 Aug 2025 at 10:39, 'Jono Hayes' via Techies for schools <techies-f...@googlegroups.com> wrote:

melinjo.co.nz  |  +64 800 003 245  |  25 Kittyhawk Way Mt Maunganui, 3116 New Zealand

                  

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