Problem Manager Needed in Redmond, WA

[yunus basha]

Hi,

 

We are need of Problem Manager for Fulltime, with our DIRECT CLIENT. Please review the requirement below, If you are comfortable and available shoot your updated resume with below information.

 

Problem Manager

Duration: Fulltime 

Location: Redmond, WA

Visa Copy Required

 

Job Description:

 

• Problem identification and recording.
• Problem investigation and diagnosis.
• Identifying underlying causes of incidents and preventing recurrences.
• Developing workarounds or other solutions to incidents.
• Submitting change requests to change management as required to eliminate known problems.
• Creating tasks to work on the problem resolution.
• Problem resolution and closure.
• Analyzing historical data to identify and eliminate potential incidents before they occur and work with customer closely.
• Identifying users to actively monitor and oversee the problem resolution process.

  

Skills:

• Minimum 3+ years of Problem Management experience
• Must have good understanding of networking domains
• Good experinece in performing root-cause-analysis
• Good experience Change and Incident management 

 

Name (Full Legal Name)
Email ID
Best Contact # (Home)
Best Contact # (Cell)
Current Location (CITY, STATE)
Availability for the project
Availability for Interview
Work Authorization (H1B/GC/Cit)
Any pending interviews/offers
Rate/Salary

 

Skill Matrix:

 

S. No	Mandatory Skills	No. of years of experience	Experience Level
			Junior	Mid-Range	Senior	Expert
1	IT experience
2	Problem Manager
3	Networking Domain

 

 

 

 

 

 

 

Regards,

 

Yunus Basha
Reveille Technologies | Charlotte, NC 28281|
Tel: 704-360-5162
Email: yun...@reveilletechnologies.com