Title : Project/Program
Manager - Level 3-CTDS
Location : 06103,Hartford,CT
Duration : 12 + Months
Job Type : C
Description :
About the Role
The Agile Project Manager will support of a cross-functional
project team focused on driving the end-to-end digital product lifecycle for
features and products improving the overall online experience for the state.
The Agile Project Manager will develop new process and methodologies for the
product development leadership, consistent with the goals and objectives of the
new Connecticut Digital Service. The work supports the Digital Product Manager
in managing project scope and schedule, project status report, change
management, governance, role identification, and business communication with
the stakeholders.
The Agile Project Manager will work as part of an iterative team
using agile sprints. Work will be assigned based on items in the product
backlog associated with Website Improvements. These tasks may be adjusted,
reduced, or expanded as the project progresses through various phases. The
contract employee shall be expected to maintain and provide written
documentation on any work performed in conjunction with this engagement
Skills :
Experiences Required for This Role
Project Planning & Management – At least 3 years of
experience and use cases with the following:
- Defining project scope and schedule
- Focusing on regular and timely delivery of value and
ensuring sprints are completed on-time
- Organizing and leading project status and working
meetings
- Preparing and distributing progress reports
- Communicating plan deviations
- Performing delivery planning for assigned projects
- Defining and managing a well-defined project management
process
- Championing ongoing process improvement initiatives
Risk/Issue Management & Mitigation – At least 3 years of
experience and use cases with the following:
- Identifying and mitigating plans
- Resolving issues to keep the project moving
- Proactively avoiding risks
- Ensuring the team meets required policies
- Making recommendations for continuous improvement
Product Owner Support – At least 3 years of experience and use
cases with the following:
- Supporting the Product Owner in managing expectations
for project deliverables
- Managing stakeholder communications
- Helping to implement an effective system of project
governance
Team Management & Team Building – At least 3 years of
experience and use cases with the following:
- Assisting in team development while holding teams
accountable for their commitments
- Removing roadblocks
- Assigning tasks to individuals and balancing the
workload across teams
- Leveraging organizational resources to improve team and
individual capacity for project work
- Ensuring team members are fully engaged in the project,
making a meaningful contribution and encouraging a sustainable pace
- Motivating team members
Digital Platforms, Tools and Discipline – At least 2 years of
experience and use cases with the following:
- Working with enterprise scale digital platforms
specializing in at least 3: omni-channel service delivery, web content
management, customer relationship management, identity and data
integration
- Establishing continuous improvement/delivery pipeline
to continually improve products post-launch based on customer research and
feedback
- Leading documentation and communication throughout the
product lifecycle for both technical processes and cross-functional teams
affected by new change
- Using of productivity, communication, and analysis
tools to manage iterative delivery, such as JIRA/Confluence, Google
Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint,
Excel)
Knowledge,
Skills, and Ability
Project Management
- Experience with Jira and Confluence
- Developing and supporting modern, agile product and
project management processes
- Establishing the project environment necessary to
operate as a high performing cross-functional team in partnership with
stakeholders
- Building and clearly communicating the vision,
strategy, roadmap, and resources required for delivery
- Scoping, prioritization, and translation of technical
and design tasks into delivery plans
- Government-specific task management
- Data-driven decision-making
Performance in Complex Situations
- Communication and collaboration with state-wide
partners
- Clearing challenges for team members
- Comfort in blazing a path through an ambiguous work
environment
- Judgement fitting to the ever-changing environment
- Ability to juggle multiple project workstreams
Service Design Team Building
- Supporting teammates’ skills and behaviors development
and delivery
- A balance between strong domain expertise and
flexibility
- Prioritization, organization, and triage in an
independent environment
- Encouraging of an interactive, cooperative,
collaborative, and customer-focused work environment
- Ability to maintain strict confidentiality
- Judgement in dealing effectively and diplomatically
with all levels of government staff
Preferred
Skills & Qualifications
Other Desirable Skills
- 2 years of user-centered design
- 2 years of user research and analytics
- 2 years of management/supervisory experience
- 2 years of customer relationship management platforms
such as Salesforce
3 years of web content
management platforms such as Sitecore
Thanks
& Regards,
Sam Marshal
RedSalsa Technologies Inc.
13800 Montfort Drive Suite 230
Dallas, Texas 75240
Phone: 972-636-5874
Email: s...@redsalsa.com
www.redsalsa.com