REQ: Genesys Engineer
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Philip phili
Jan 17, 2020, 4:25:27 PM1/17/20
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Send resumes to philip.r...@3i-infotech.com
Positon: Genesys Engineer
Location: Phoenix, AZ
• Very strong in fundamental concepts in Genesys Framework and CIM concepts.
• Hands-on experience on high-complexity Genesys SCXML Call Flow Development and eServices (Email and Chat) work flows using Composer, Back-end Java Blocks and ability to convert complex Business Requirements to Technical Solutions.
• Hands on experience with very large-scale deployment and configuration of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components.
• Expert knowledge of SIP integration and troubleshooting of SIP and Orchestration calls flows.
• Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
• Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X).
• Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
• Experience in working in Scrum model of Delivery.
• Familiarity with various Genesys Simulators from a Performance Testing perspective.
• Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates.
• Excellent communication skills (Written and oral)
• Engineers across all specializations since Amex is a Full Stack Genesys Implementation
Location: Phoenix, AZ
• Very strong in fundamental concepts in Genesys Framework and CIM concepts.
• Hands-on experience on high-complexity Genesys SCXML Call Flow Development and eServices (Email and Chat) work flows using Composer, Back-end Java Blocks and ability to convert complex Business Requirements to Technical Solutions.
• Hands on experience with very large-scale deployment and configuration of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components.
• Expert knowledge of SIP integration and troubleshooting of SIP and Orchestration calls flows.
• Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
• Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X).
• Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
• Experience in working in Scrum model of Delivery.
• Familiarity with various Genesys Simulators from a Performance Testing perspective.
• Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates.
• Excellent communication skills (Written and oral)
• Engineers across all specializations since Amex is a Full Stack Genesys Implementation
Regards
Philip
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