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Job Title: Change Manager
(7132345BF)
Location: Denver, CO (Remote)
Duration: 6+ Months
Send me the resumes to Ve...@infosmarttech.com
Job Description –
Overview of Role:
Provides subject matter expertise for the change management
necessitated by the OIT CTO organizational transformation initiative:
• Coordinates with
OIT and the CTO Transformation Program Manager and Product Owners to evaluate
and prioritize change management support.
• Develops and
delivers a change management plan that is aligned to the overall CTO
Transformation Program Communication Plan.
• Works with the
technical writer and other stakeholders to quantify the changes and other
aspects of the various work streams within the Transformation Program that
impact OIT CTO staff, OIT enterprise functions, state agency service delivery,
and other stakeholders.
• Creates clear,
concise, and comprehensive guidance documents based on a change management
framework, such as Prosci’s ADKAR methodology (below).
Job Responsibilities:
The job duties include developing an Organizational Change
Management Plan (OCM Plan)for the OIT CTO Transformation Program with
tailored plans for projects and
teams/individuals as needed. The
expectation is that the plans will be based on a best practice change
management methodology such as Prosci ADKAR
model plan shown below:
The new OCM plan and framework will be the basis upon which we
will build stakeholder support for updated CTO process and create opportunities
for staff to ask questions and seek help when needed. The OCM Plan will include
an overview of the CTO projects we will be supporting under the CTO
Transformation Program, descriptions of impacted stakeholders, and strategies
for engaging with them to build advocacy for change.
Activities in the Awareness and Desire Stages of Change Management:
- Work
with the CTO Transformation Team to prepare the documents and
communication strategy necessary to identify and address any gaps for the
awareness and desire stages.
- Assist
with preparing communications utilizing available delivery methods
including, email, web site, WIKI, webinar presentations, video, etc.
- Follow
the OIT Style Guide which establishes a set of brand and writing standards
for OIT employees and contractors. This guide includes information about
OIT and state branding, terminology, common grammar errors and more to
help us all communicate consistently and effectively with our agency
customers, the general public or within OIT.
- Activities
in the Knowledge Stage of Change Management
- Work
directly with the Transformation Initiative team on change management
plans and execution by authoring communications to stakeholders that
accurately convey process or other organizational changes and are aligned
with the OIT communication practices and standards (including
accessibility).
- Review
documentation of a technical nature for user-friendly language without
compromising the accuracy and completeness of the translated source
materials.
- Ensure
consistency in terminology across all documentation and communications.
- Assist
with building out training packages in support of the roll-out of new
standards and standard operating procedures, at a minimum.
- Create
dashboards to track metrics and provide Program-level status.
- Activities
in the Ability and Reinforcement Stage of Change Management
- Utilize
the planning approach to address anticipated or realized gaps in the
on-going adoption of new processes and in support of continuous
improvement.
- Design
metrics as a part of the OCM planning and then utilize the data to develop
targeted reinforcement steps.
- Utilize
impact information to focus reinforcement activities
- Anticipate
areas of resistance to change and to recommend strategies to assist with
moving forward.
Work Experience:
- 8+
years of experience with designing and executing organizational change
management plans.
- Senior
expertise applying a formal change management process and ability to
recognize the change stage and offer suggestions in advance for moving
through each stage, such as:
- Senior
expertise in recommending and selecting the delivery method, presentation
formats, and timing for communications based on the nature of the nature
of the change and stage of implementation.
- 3+
years of experience as a communications specialist or technical writer
Preferred:
- 5+
years of experience utilizing the Prosci ADKAR Change Management Process
- 3+
years of experience in an IT environment and familiarity with the
application of commonly accepted concepts and practices specific to
Information Technology Service Management (ITSM) and SDLC management to
include, but not limited to, ITIL and DevOps methodologies.
- Experience
with organizing and maintaining a WIKI.
- Experience
with video creation
- Prior
state or government experience
Functional/Technical Knowledge & Skills:
- Expertise
in the application of an Organizational Change Management Methodology
- Expertise
in the application of style guidelines and practices, including
accessibility
- Expert
knowledge of common business applications, such as, Google suite of
applications, Microsoft Office, Visio or Draw IO, and Adobe Acrobat
- Working
knowledge of concepts and artifacts that facilitate the development of
process documentation and achieve organizational change management
objectives.
- Strong
research skills using the Internet and other tools.
- Strong
verbal communication skills and the ability to collaborate with others
- WIKI
development including organization and content management.