SNow Project Manager - Remote
N Chandu
Role: SNow Project Manager
Job Description:
Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes etc.
Job Description:
• Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation and governance
• Managing several key/strategic projects at any given point in time preferably for ITSM
• Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction
• Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI
• Maintaining strong business communication, presentation and conflict management
• Maintaining and delivering quality metrics, burn down charts, progress and status reporting at Portfolio Level
• Managing relationships & status reporting within the organization, with clients & applicable third parties
• Managing internal and external dependencies for the projects
• Create and track a plan to deliver the program goals, including the technical implementation plan
• Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables
• Scope (requirements)/ backlog management, quality management and risks and issues management
• Create & manage end-to-end program plans
• Accountable for end-to-end delivery of overall project
• Accountable & lead to deliver agreed solutions with agreed quality
Manager (Operations)
Suite #204, 8405 Sterling Street,
Irving - Texas - 75063.
linkedin.com/in/chandu-a-51a512198
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