User Debug Log

[Ramkumar R]

Hi Jim, 

Unable to export as a file but I just shared it with you

Thanks!

Device UUID: c773a00d0c59c8e870cd90e1451ac58032732e3d

eNotify Version: 4.1805

Device: RE5C86L1, Model: RMX3868, SDK: 35

Log:

26/06/2025 08:00:56 - idle [sodexis] -- folder name: Alert
26/06/2025 08:00:56 - Idling on: sodexis
26/06/2025 08:00:56 - Completed scan: sodexis
26/06/2025 08:00:56 - Closed folder: Alert
26/06/2025 08:00:56 - No scan: reason -- message count not changed
26/06/2025 08:00:56 - curr message count: 4162
26/06/2025 08:00:56 - prev message count: 4162
26/06/2025 08:00:56 - opened folder [sodexis]: Alert
26/06/2025 08:00:55 - Connected: sodexis
26/06/2025 08:00:53 - Requesting app wake-up: 5 minutes
26/06/2025 08:00:53 - Starting scan: sodexis
26/06/2025 08:00:53 - Caching schedules
26/06/2025 08:00:53 - Caching triggers
26/06/2025 08:00:53 - Caching alerts
26/06/2025 08:00:53 - Active Profile name: Default , profile ID: 1
26/06/2025 08:00:53 - Scan window open: sodexis
26/06/2025 08:00:53 - sodexis, now: 2707, last: 0, diff: 2707 mins, interval: -1
26/06/2025 08:00:53 - Reset all scan times
26/06/2025 08:00:53 - Reset account thread: sodexis
26/06/2025 08:00:53 - Warning: App optimized: Device Settings -> Battery and Optimizations -> Menu -> Apps [Optimizing the app blocks email notifications unless the app is opened regularly]
26/06/2025 07:58:34 - Requesting app wake-up: 5 minutes
26/06/2025 07:58:34 - Scheduled scan
26/06/2025 07:54:00 - Device not actively being used
26/06/2025 07:54:00 - Warning: App optimized: Device Settings -> Battery and Optimizations -> Menu -> Apps [Optimizing the app blocks email notifications unless the app is opened regularly]
26/06/2025 07:54:00 - Warning: Device in power saving mode - cpu and network access restrictions in force
26/06/2025 07:53:37 - idle [sodexis] -- folder name: Alert
26/06/2025 07:53:37 - Idling on: sodexis
26/06/2025 07:53:37 - Completed scan: sodexis
26/06/2025 07:53:37 - Closed folder: Alert
26/06/2025 07:53:37 - No scan: reason -- message count not changed
26/06/2025 07:53:37 - curr message count: 4162
26/06/2025 07:53:37 - prev message count: 4162
26/06/2025 07:53:37 - opened folder [sodexis]: Alert
26/06/2025 07:53:36 - Connected: sodexis
26/06/2025 07:53:35 - idle problem [sodexis] ->This operation is not allowed on a closed folder
26/06/2025 07:53:34 - Starting scan: sodexis
26/06/2025 07:53:34 - Caching schedules
26/06/2025 07:53:34 - Caching triggers
26/06/2025 07:53:34 - Caching alerts
26/06/2025 07:53:34 - Active Profile name: Default , profile ID: 1
26/06/2025 07:53:34 - Scan window open: sodexis
26/06/2025 07:53:34 - sodexis, now: 2700, last: 2691, diff: 8 mins, interval: -1
26/06/2025 07:53:34 - Requesting app wake-up: 5 minutes
26/06/2025 07:53:34 - Reset account thread: sodexis
26/06/2025 07:53:34 - Scheduled scan
26/06/2025 07:48:32 - Requesting app wake-up: 5 minutes
26/06/2025 07:48:32 - Scheduled scan
26/06/2025 07:44:44 - idle [sodexis] -- folder name: Alert
26/06/2025 07:44:44 - Idling on: sodexis
26/06/2025 07:44:44 - Completed scan: sodexis
26/06/2025 07:44:44 - Closed folder: Alert
26/06/2025 07:44:44 - No scan: reason -- message count not changed
26/06/2025 07:44:44 - curr message count: 4162
26/06/2025 07:44:44 - prev message count: 4162
26/06/2025 07:44:44 - opened folder [sodexis]: Alert
26/06/2025 07:44:43 - Connected: sodexis
26/06/2025 07:44:41 - Idle folder not open
26/06/2025 07:44:41 - Requesting app wake-up: 5 minutes
26/06/2025 07:44:41 - Starting scan: sodexis
26/06/2025 07:44:41 - Caching schedules
26/06/2025 07:44:41 - Caching triggers
26/06/2025 07:44:41 - Caching alerts
26/06/2025 07:44:41 - Active Profile name: Default , profile ID: 1
26/06/2025 07:44:40 - Scan window open: sodexis
26/06/2025 07:44:40 - sodexis, now: 2691, last: 0, diff: 2691 mins, interval: -1
26/06/2025 07:44:40 - Reset all scan times
26/06/2025 07:44:40 - Reset account thread: sodexis
26/06/2025 07:44:40 - Warning: App optimized: Device Settings -> Battery and Optimizations -> Menu -> Apps [Optimizing the app blocks email notifications unless the app is opened regularly]
26/06/2025 07:43:34 - Requesting app wake-up: 5 minutes
26/06/2025 07:43:34 - Scheduled scan
26/06/2025 07:38:57 - Device not actively being used
26/06/2025 07:38:57 - Warning: App optimized: Device Settings -> Battery and Optimizations -> Menu -> Apps [Optimizing the app blocks email notifications unless the app is opened regularly]
26/06/2025 07:38:57 - Warning: Device in power saving mode - cpu and network access restrictions in force
26/06/2025 07:38:38 - idle [sodexis] -- folder name: Alert
26/06/2025 07:38:38 - Idling on: sodexis
 

Ramkumar R System Administrator at Sodexis 7010833150 r...@sodexis.com www.sodexis.com

[MaxlabMobile Support]

Hello Ramkumar, 
Thanks. We have identified the issue and will release a fix today. It should be live later today. Would you be interested in being a tester? If yes, I can upload it to our testing channel, and you can have a look before we push live.

Best,
Jim

[Ramkumar R]

Hi Jim,

Thanks for getting back to me so quickly, Please add me and also make it work by today itself so that we Will be beneficial.

Ramkumar R System Administrator at Sodexis 7010833150 r...@sodexis.com www.sodexis.com

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[MaxlabMobile Support]

Hi Ramkumar, quick-update. The app is still in review on playstore. As soon as it passes I'll let you know so you can test.

[Ramkumar R]

Hi JIm,

Any update on the issue?

Is it solved or it will delayed further more, Please let me know

Thanks!

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[MaxlabMobile Support]

Hi Ramkumar,

Please hold on a bit longer; it's still under review.

[MaxlabMobile Support]

Hi,
Please install this and let me know if it fixes the issue. I have added you as a tester.
https://play.google.com/store/apps/details?id=com.hermes.enotifylite

[Ramkumar R]

Hi Jim,

Could you please provide an update on the issue? We have been awaiting a resolution for three to four weeks and would appreciate your assistance in restoring our ability to receive alerts.

Thanks,

Ramkumar.

On Mon, Jun 30, 2025 at 1:30 PM Ramkumar R <r...@sodexis.com> wrote:

Hi Jim,

Not working in my end, Alerts are not received, Please check and let me know soon, Thanks!

To view this discussion visit https://groups.google.com/d/msgid/support-maxlabmobile/776db7f2-db8d-4dfb-abef-8836d21c9386n%40googlegroups.com.

--

Ramkumar R System Administrator at Sodexis 7010833150 r...@sodexis.com www.sodexis.com

[MaxlabMobile Support]

Hi Ramkumar, 
I have been out of office since last week. I'm back now. I had invited you to the closed testing channel with this email. Please let me know if you used this email to install that beta version. If you used a different one, you installed the wrong version. I'll be waiting for your feedback. Thank you

Best,
Jim