Spam-Blocker, need answers from MaxlabMobile Support

[anonym]

Just tested the Spam-Blocker App; looks so far good fo me.

Nevertheless, I am having some questions:

1) is it posiible to export my created whitelist with custom rules (no need for contacts) as well as all Blacklist rules. So we can import to my wifes smartphone.

2) is it possible to add email alias names to sender blacklist like : MC-Afee, M-cAfee

MC-Afe and so on

3) what is the difference between Lincoln, Hamilton and Jackson donations besides the different prices?

Thx for coming back to me

 Thomas

[MaxlabMobile Support]

Hi Thomas, 
Thanks so much for testing the app and for the great questions!

1) You can use the "Transfer settings and data" option in Settings to export and import your whitelist and blacklist rules to another device. That should make setting up your wife’s phone easy.

2) For sender aliases, you’ll need to add each variation manually for now. Though it ensures they’re properly blocked. We appreciate the feedback. Wildcard or pattern matching for sender names is a great idea and we’ll consider it for a future update.

3) Lincoln, Hamilton, and Jackson tiers all unlock the same benefits: full access to all current and future features of the app. The only difference is the price. It just gives you flexibility in how you’d like to support us.

Let us know if anything else comes up!

Best,  
Maxlab Mobile

[Thomas Starke]

Thx for very fast comprehensive support.

YOU made my day.

We will donate 3 or 5 Euro first and see if white ans blacklist is working.

We may donate more for my wifes second account.

Thx sooooo much.

PS: I can't understand why this great  App is only rated 2.7 in Google. Unbelievable

KR Thomad

TypeApp for Android herunterladen

[MaxlabMobile Support]

We are glad the support helped, and we hope the whitelist and blacklist work exactly as you need. If anything comes up, just reach out. We are always happy to help.

Regarding the rating, thank you for noticing. Sometimes ratings reflect early versions or isolated experiences. If you are enjoying the app, a short review on Google Play would truly mean a lot to us and help others discover it as well.

We hope to have you and your wife as long term users.

Warm regards,
Jim - Maxlab Mobile

[anonym]

Jim, I am a bit confused. 

21th February I donated Hamilton via an upgrade directly from the App (not via Google Play Store) to test all unlocked features especially the Blacklist.

Today 24th February I got am full refund and Soam-Blocker is now again with all features of the "free" Version. For example, I deactivated arabic and would like to activate again. I got an message that I need an upgrade/purchase; something like that.

Could you please let me know what happend and how to proceed correctly with an second Hamilton upgrade.

Thx in advance and greetings from Germany

Thomns

[MaxlabMobile Support]

Hi Thomas,

Thanks for reaching out and sorry about the confusion here.
We recently had to update our internal tool that handles billing and upgrades. We actually pushed an app update just yesterday to fix these unexpected refunds.
What most likely happened is that the old billing flow triggered an automatic refund, which then put the app back on the free version. Google's automatic refunds take 72 hours, so I should be able to see the final status on my side in about three days.
For now, could you please try updating the app to the latest version from the store and see if it fixes the issue? We're keeping a close eye on this to make sure it doesn't happen again.

If it still acts up after the update, no stress. I'll follow up once the 72-hour has passed and help you with the best way to proceed with a second Hamilton upgrade.

Thanks a lot for your patience and for testing this out.

Best,
Jim - Maxlab Mobile

[anonym]

Jim, 

I checked during daytime hourly the GooglePayStore last 5 days. I got tons of updates offered but no eMail Spam-Blocker update. 

- What are your next steps? I thought you would reconnect with me within 72 hours?

- what I saw, the App Version was last updated 2020, does this mean thtat this App is not actual to fit latest Android version  or other requirements?

- please provide an solution, so I can donate again (if needed) Hamilton to get full functionality. I am still tsting but the blacklist version is unfortunately not given fre version. To be honst, I can donate again, butz I am having the fear the same bullshit happens again: means, I pay 5 Euro and get an refund back 3 days later. or is your new billings system robust now and in place?

- we see forward hearing from you for an solution, so we can donate also wit hmy wifes phone.

Thx in advance 

 Thomas

PS: sorry for worse english as I am not a native speaker

[MaxlabMobile Support]

Hi Thomas,
Apologies for the inconvenience and for the delayed response. We took the three days to verify that the fix works before getting back to you with the next steps.
Could you please check again now? The latest version should be 2.3.6, released on March 5th. The refund issue should be fixed in this version.

Best regards,
Jim

[Thomas Starke]

Jim,

thx for coming back to me.

Till today I got no update offered in Google Play Store.

You are talking about new update version 2.3.6 from 5th March. I think it should be from 2026 (today).

In the App I can not see my current version, but see Screenshot with Information about the App in Store:

It is Version 2.36, indeed from 5th March, but from 2025.

Shoul I wait ca 2 further days, possibly the update appears in Store. Deleting the Cache from your App does not force an update.

Kind Regards Thomas

TypeApp for Android herunterladen

[MaxlabMobile Support]

Please check now. 
I  realized the update was still in the testing channel, so it wasn’t publicly available. It should now be visible.
The latest version is 2.38, released on 5 March 2026. I’ve also attached a screenshot showing the update.

Best,
Jim - MaxlabMobile

[Thomas Starke]

Jim,

after 4 days I got no Goggle Store regund. Seems to be that the new billing system works acurately.

Any update from you why suddenly the export and import function in 2.48 does not work ad I get always infos that permission is denied, but it should ne unlocked with Ha.ilton or?

Warm Regards

Thomas

TypeApp for Android herunterladen

Am 5. März 2026, um 20:50, Thomas Starke <enduros...@googlemail.com> schrieb:

Jim,

Just updated to version 2.48.

Everything looks okay after I did an Hamilton again. Everything seems to be unlocked except permission is denied to export and import data like Blacklist. Can you please check and fix it.

I will test 3 days plus and will see if your new billing system will refund Hamilton.

When Export/Import issue is solved, we will unlock my wifes Smartphone with an donation.

Kind Regards

  Thomas

TypeApp for Android herunterladen

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[MaxlabMobile Support]

Hi Thomas,
Thanks for the feedback. You're right. There was an issue regarding the export and import of the settings on some newer Android devices. We've made the fix, it'll be updated sometime this week. 

Best,
Jim - MaxlabMobile