Devolo

[Virginia Routh]

I am unable to get Devolo dLAN 550 to connect to the internet. This is before I have even attempted to plug it into a socket in the summerhouse. At present adapter is in same room as router and when I click on Devolo in settings it tells me ‘no internet access’. I suspect it is something to do with settings on my router. I have tried turning router off and on again but this doesn’t help. Any ideas?

[Sam - MacAmbulance]

Have you plugged the ‘main’ devolo adapter into your router with an ethernet cable? If the second adapter won’t get a signal even in the same socket then there might be a hardware issue. There is a factory reset button usually though that’ll re-pair them.

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Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

On 2 Jan 2021, at 17:42, Virginia Routh <virgini...@gmail.com> wrote:

I am unable to get Devolo dLAN 550 to connect to the internet.  This is before I have even attempted to plug it into a socket in the summerhouse.  At present adapter  is in same room as router and when I click on Devolo in settings it tells me ‘no internet access’.  I suspect it is something to do with settings on my router.  I have tried turning router off and on again but this doesn’t help.  Any ideas?

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[Virginia Routh]

Yes, connected by Ethernet lead to router.  I can’t locate a reset button.  I’ll ring their helpline on Monday.

On 2 Jan 2021, at 18:13, Sam - MacAmbulance <in...@macambulance.com> wrote:

Have you plugged the ‘main’ devolo adapter into your router with an ethernet cable? If the second adapter won’t get a signal even in the same socket then there might be a hardware issue. There is a factory reset button usually though that’ll re-pair them.

To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/E0422011-70B0-4330-876A-CF19CF1C8000%40macambulance.com.

[Sam - MacAmbulance]

One thing you could do is take a picture of the security key on the sticker on the wifi adapter. Download & install the cockpit software, see If it recognises the main non-wifi adapter. Click the + button to add an adapter, then click ’type in the security iD here’. Type in the security ID and see if the other adapter pops up.

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Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/75A398F1-7317-4D49-A9CF-68DD1C7E957D%40gmail.com.

[Virginia Routh]

Thanks. I will try that.  

On 3 Jan 2021, at 16:03, Sam - MacAmbulance <in...@macambulance.com> wrote:

One thing you could do is take a picture of the security key on the sticker on the wifi adapter. Download & install the cockpit software, see If it recognises the main non-wifi adapter. Click the + button to add an adapter, then click ’type in the security iD here’. Type in the security ID and see if the other adapter pops up.

To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/D1B759B4-19BF-4619-BCA8-C5C96A8BD4C4%40macambulance.com.

[Virginia Routh]

Success. The two units were not communicating. Helpline (guy with German accent) said to press button on top left of main unit (instruction book said this was for encryption but in fact is essential to connect two units.) I’m writing this sitting in summerhouse and, glory be, I’m connected to internet!

[Stephen Watson]

In the summer house in January Virginia!? 😳 you ARE keen!

Stephen

You meet your destiny on the road you take to avoid it. ~ Carl Jung

> On 4 Jan 2021, at 13:05, Virginia Routh <virgini...@gmail.com> wrote:
>
> Success. The two units were not communicating. Helpline (guy with German accent) said to press button on top left of main unit (instruction book said this was for encryption but in fact is essential to connect two units.) I’m writing this sitting in summerhouse and, glory be, I’m connected to internet!

>
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> You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group.
> To unsubscribe from this group and stop receiving emails from it, send an email to smug+uns...@googlegroups.com.

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[Virginia Routh]

It was freezing yesterday but when sun is out it can be really warm.

> On 5 Jan 2021, at 22:39, 'Stephen Watson' via Sussex Mac User Group <sm...@googlegroups.com> wrote:
>
> In the summer house in January Virginia!? 😳 you ARE keen!

> To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/DCD07664-6331-4E32-95D9-B100FD7BD02C%40icloud.com.