Setting up a 'new' Mac

[Adam Field]

I've been given a 'new' Mac to setup. It boots into macOS utilities but has no method of connecting to the internet. Command option R does nothing. Any suggestions?

Adam Field CertHE Cert. Legal Studies (Open) Dip. Eng. Law (Open) This message was sent from a mobile device so please excuse any punctuation or spelling mistakes.

[Adam Field]

I've connected it by ethernet and still no internet. Is it possible the network adapter could be knackered?

If I get a USB ethernet adapter will it work to reinstall the operating system?

[Sam - MacAmbulance]

Usb or thunderbolt to Ethernet adapter will work. WiFi should also work

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Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

On 27 Dec 2020, at 17:59, Adam Field <adam...@gmail.com> wrote:

I've connected it by ethernet and still no internet. Is it possible the network adapter could be knackered?

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[Adam Field]

Neither of these worked. It refused to boot from a USB drive either 😐

Adam Field CertHE Cert. Legal Studies (Open) Dip. Eng. Law (Open) This message was sent from a mobile device so please excuse any punctuation or spelling mistakes.

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[Tony Crooks]

When you wrote ‘new’ what did you mean by this? A model number might help?

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Tony Crooks
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[Sam - MacAmbulance]

Refused how? Flash question mark? 

Have you tried SMC & PRAM resets?

When it boots into the recovery partition is the wifi able showing and able to join/see any networks?

_

Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

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[Adam Field]

It was a 2014 MacBook. SMC and Pram reset was done. When it booted into selecting a boot device no WiFi was selectable and no WiFi settings in recovery partition either. If I selected my USB boot drive I just got a no entry sign. In recovery I even tried adding a network connection via terminal without success.

To verify that I was doing things correctly I tried the same things on a similar age MacBook Air and it worked as expected there. I returned it to the owner now. Thanks anyway 🙂

Adam Field CertHE Cert. Legal Studies (Open) Dip. Eng. Law (Open) This message was sent from a mobile device so please excuse any punctuation or spelling mistakes.

To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/7B0F7CD6-5E34-49E7-8215-539C094DD489%40macambulance.com.