WD My Cloud Home failure

Phil Tomlinson

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Apr 8, 2023, 11:51:57 AM4/8/23

to Sussex Mac User Group

Hi Sam

I wonder if you have time to advise me with my latest disaster?

I have had a WD My Cloud Home drive for some time. Just this last week it cease to work. I can’t access my files through the usual means, in fact I can’t access them at all. I contacted WD and they said:

“We are currently experiencing a service interruption that is preventing files access and use of the applications provided for your product, including the mobile, desktop, and web apps. During this service interruption, you may now access files stored locally on your device using a feature called Local Access”

I said I need to get at my files for my work. They published two methods of accessing the WD My Cloud drive. One, through the IP address and one using a hostname. Neither work. Strange things happened. eg as I typed in the hostname my keys typed % 20 instead of -. I have checked that I have the right GB keyboard switched on. When I attempted to use the IP address similarly bizarre things happened.

I’m at a loss and I need to get at my files. To me this is an existential failure of their product. I bought it for the very reason that I needed a safe place for my files, accessible from anywhere. WD themselves have done something which have prevented me from accessing my own files.

Paul R Owen

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Apr 10, 2023, 7:03:25 AM4/10/23

to SMUG, philip.t...@btinternet.com

Hi Philip,

Internet addresses cannot accept spaces in the an IP address, to solve this they are automatically changed to %20 which, unless I forget, is the hex code for a space. So there is nothing wrong with this in an Internet or IP address. Try what it gives you and see what happens.

Sounds as if WD might have been hacked.

Good luck.

Paul Owen

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