Safari issue

[Derek Cross]

Hi Smuggers

I’m having issues with my wife’s MacBook Air  (OS 10.14.6).

Chrome is working OK (as is Mail) but there are suddenly issues with Safari, her preferred browser.

When launched it immediately closes down again, with the report (attached) displayed.

Any suggestions , gratefully received.

Stay safe,

Derek

[Sam - MacAmbulance]

Could be any of the following : 

Corrupt preferences : rename the <home>/Library/Safari folder to test, rename it back if it doesn’t help

Corrupt cache files : go to the <home>/Library/Caches folder and delete anything called Safari or com.apple.safari

Malware/Adware : install & run MalwareBytes

Outdated Safari : run Software Update to check for a new version of Safari

Corrupt OS : Reboot the Mac, holding down cmd+R on the keyboard as soon as the screen goes black (let go when you see the Apple logo and progress bar). When it’s booted up into the recovery partition, select to reinstall a copy of macOS. 

Coronavirus : put the computer in a polythene bag for 2 weeks, sprinkle with bergamot & lavender oil every 37 minutes throughout.

_

Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

On 31 Mar 2020, at 17:17, Derek Cross <de...@cross1.co.uk> wrote:

Hi Smuggers

<Screenshot 2020-03-31 at 17.14.00.png>

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[Derek Cross]

Many thanks to Sam and the other responder – I will go through the topics.

Derek

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[Stephen Watson]

It’s not easy out here to get bergamot and lavender oil - alright for you trendies in Brighton. 😆 

Stephen

You meet your destiny on the road you take to avoid it. ~ Carl Jung

On 31 Mar 2020, at 20:31, Sam - MacAmbulance <in...@macambulance.com> wrote:

Could be any of the following : 

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