Lost Admin Password

[ARMS]

Hi,

My partner has an iMac which she hardly uses, however we tried to log into it the other day and it does not respond to any password we have. How can we reset it with new login information.

There is nothing of value on the computer so it could be restarted from scratch, but I don't know how to do that.

Thanks Andy

[Sam - MacAmbulance]

Restart holding cmd+alt+R to go into Internet Recovery > use Disk Utility to erase Macintosh HD > quit disk Utility then select to reinstall a new copy of macOS

That’ll reset it fully to factory defaults 

_

Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

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[ARMS]

Thanks sam, I’ll have access to it in a week or two so will try that and contact you if I have problems.

I hope all is well with you 

Andy