restart phones 15.05, polycom, not restarting

[Tony Graziano]

If I do a "restart phones", or even send a profile and reboot, I am finding the phones do not restart.This is with firmware 4.09 on polycom soundpoint ip phones. I didnt see anything about this in 15.06 either. Is it just me?

[Michael Picher]

I think so... Enable checksync. I did 1300 phones today on 15.06.

Mike

On Jun 25, 2015 3:13 PM, "Tony Graziano" <tgra...@myitdepartment.net> wrote:

If I do a "restart phones", or even send a profile and reboot, I am finding the phones do not restart.This is with firmware 4.09 on polycom soundpoint ip phones. I didnt see anything about this in 15.06 either. Is it just me?

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[Tony Graziano]

OK, here are the oddities I am noticing...

Phone log, send a reboot...

0625152155|cfg  |*|03|Prov|Starting to update polycom/4.0.X/2345-12600-001.sip.ld

0625152156|cfg  |*|03|Prov|Setting device parameters from configuration files.

0625152156|cfg  |*|03|Prov|Finished updating configuration

0625152156|cfg  |*|03|Prov|Starting to update polycom/4.0.X/2345-12600-001.sip.ld

0625152157|cfg  |*|03|Prov|Setting device parameters from configuration files.

0625152157|cfg  |*|03|Prov|Finished updating configuration

0625152158|cfg  |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml

0625152158|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty

0625152158|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in cache

0625152158|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in phone flash

Why don't I have this (fresh install)

Send the profile and request a reboot...

0625152326|cfg  |*|03|Prov|Starting to update polycom/4.0.X/2345-12600-001.sip.ld

0625152326|cfg  |*|03|Prov|Setting device parameters from configuration files.

0625152326|cfg  |*|03|Prov|Finished updating configuration

0625152327|cfg  |*|03|Prov|Starting to update polycom/4.0.X/2345-12600-001.sip.ld

0625152328|cfg  |*|03|Prov|Setting device parameters from configuration files.

0625152328|cfg  |*|03|Prov|Finished updating configuration

I "think" I should have seen the errors about the language file here also.

Any clues?

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[Tony Graziano]

I'll look at checksync. I think its off by default and maybe thats why.

I also am trying to figure out why we stopped putting all of the basic polycom backgrounds in the root of tftp directory, even though the phone is still being told they are there. Can't seem to select them anymore even though they show up on the phones. Only eZuce background now.

[Jim Canfield]

On Thursday, June 25, 2015 at 2:13:38 PM UTC-5, Tony Graziano wrote:

If I do a "restart phones", or even send a profile and reboot, I am finding the phones do not restart.This is with firmware 4.09 on polycom soundpoint ip phones. I didnt see anything about this in 15.06 either. Is it just me?

Hey Tony/Mike,

I'm having the same issue with 5.0.6 and 4.1.7  Where is checksync? 

Also, I've already had one case of stuck presense on two extensions.  Only way to fix was resetting the phones...Related perhaps?

[Jim Canfield]

I'm having the same issue with 5.0.6 and 4.1.7  Where is checksync?

I found it.

SIP.specialEvent.checkSync.alwaysReboot