Redial issue- unable to redial received calls.

[Christopher Luce]

sipxecs 14.10, Polycom phones (VVX 410, VVX 300, IP 335), Flowroute ITSP.  

With default Long Distance dial plan, when selecting a call from the received or missed calls list on the phone and selecting 'dial', the phone rings fast busy and disconnects.  Dialing an outside number manually works correctly, using 10 or 11 digits.  

Polycoms display received numbers as '+19085551212'  

Any thoughts on a fix?

[Michael Picher]

Create a custom dial plan entry that looks for + followed by 11 digits.

Make the resulting call be 'matched suffix' but nothing prepended.

No gateway.

This will strip the + and then pass the call back through the dial plan again.

Mike

Michael Picher, VP of Product Innovation
eZuce, Inc.

300 Brickstone Square

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@mpicher <http://twitter.com/mpicher> 

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[Todd Hodgen]

Additionally, you can have the carrier strip the + on delivery.

 

Todd R. Hodgen

President / Founder

Sound IP Telecom

http://SIPTelecom.systems

206-432-4344 - Direct

206-390-4689 - Cell

 

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[Christopher Luce]

Any information on how to do this?  I have your book, btw.

[Nate Baker]

I think you can literally do it just like he said.  Create a new dial plan, "custom" type, and just put in exactly what he said.  I've attached a screenshot.  Someone should probably put this on the wiki as I think it was asked about a month ago.  Not sure if we need special permission to do that now though...

[Christopher Luce]

Thanks!  That did it!  I was thinking of something totally different and didn't think it would be that easy.  Making it part of documentation or even a FAQ would help tremendously- I googled extensively before asking and wasn't able to figure it out.  

I also have a support request in to Flowroute per Todd Hodgen's suggestion and will update with their reply.

[Todd Hodgen]

I made the removal of the + from caller ID to five.voicepulse.com and the created an option in configurations to add or remove it.  Seems like a nice option.

 

Todd R. Hodgen

President / Founder

Sound IP Telecom

http://SIPTelecom.systems

206-432-4344 - Direct

206-390-4689 - Cell

 

Your Puget Sound Telcom Partner

 

Do you Like Snow, Rain, Sleet, Hail, Thunder, Lightning?

If you do, then you will love the Cloud!

 

We appreciate your business referrals!

A Division of Misiu Systems LLC

 

From: sipxco...@googlegroups.com [mailto:sipxco...@googlegroups.com] On Behalf Of Christopher Luce
Sent: Tuesday, March 24, 2015 1:39 PM
To: sipxco...@googlegroups.com
Cc: rocke...@gmail.com
Subject: Re: [sipxcom-users] Redial issue- unable to redial received calls.

 

Thanks!  That did it!  I was thinking of something totally different and didn't think it would be that easy.  Making it part of documentation or even a FAQ would help tremendously- I googled extensively before asking and wasn't able to figure it out.  

I also have a support request in to Flowroute per Todd Hodgen's suggestion and will update with their reply.

On Tuesday, March 24, 2015 at 3:11:59 PM UTC-5, Nate Baker wrote:

I think you can literally do it just like he said.  Create a new dial plan, "custom" type, and just put in exactly what he said.  I've attached a screenshot.  Someone should probably put this on the wiki as I think it was asked about a month ago.  Not sure if we need special permission to do that now though...

To view this discussion on the web visit https://groups.google.com/d/msgid/sipxcom-users/52773643-07c1-4b80-82e0-1d6f2203293e%40googlegroups.com.

[Christopher Luce]

Made the request to Flowroute:  

Christine M. Flowroute Hello Chris, We send the calls in E.164 Typically you would be able to remove this on the PBX’s end. What type of PBX system are you currently using? Best, Christine M. Flowroute Support

 

RocketTech Caller ID infromation delivered by your service appears to have a leading '+' which breaks redial capabilities of my system. Is there anyway for you to strip this leading '+' from caller ID info? Example- call from (808) 555-1212 appears as '+18085551212'. My PBX does not accept numbers with non-numeric values.

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[tgra...@myitdepartment.net]

you can fix this yourself in 2 minutes by setting up a dialplan that strips the "+". chasing flowroute is pointelss (IMO).

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