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Hi, AA can dial only internal extensions as it does not have permissions to dial out. To dial out from AA you need to use a phantom user with forward set to desired destination using "if no answer" = blind transfer
On Monday, August 1, 2022, Kenneth Feinberg <kjfei...@iu12gmail.org> wrote:We have an interesting situation. We have a hunt group that is accessed via an auto attendant menu. If one is sent to the AA and they originate from an external call, they get hung up on once reaching the hunt group. examples below:
Internal extension>direct dial the HG = pass
Internal extension>operator>HG = pass
Internal extension>direct dial the AA = pass
Internal extension>operator>AA>HG = pass
External extension>AA>HG = pass
External extension>operator>AA>HG = FAIL
Any suggestions on this?
Ver: 20.04.2020042205045
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I'm not dialing out with it, its all within system.
External phone (Ext) > Operator (Internal) >forwards to> Auto attendant (internal) >forwards to> Hunt group (internal)>please hold while we connect your call *then hangs up*
On Monday, August 1, 2022 at 1:33:20 PM UTC-4 ibl...@coredial.com wrote:
Hi, AA can dial only internal extensions as it does not have permissions to dial out. To dial out from AA you need to use a phantom user with forward set to desired destination using "if no answer" = blind transfer
On Monday, August 1, 2022, Kenneth Feinberg <kjfei...@iu12gmail.org> wrote:We have an interesting situation. We have a hunt group that is accessed via an auto attendant menu. If one is sent to the AA and they originate from an external call, they get hung up on once reaching the hunt group. examples below:
Internal extension>direct dial the HG = pass
Internal extension>operator>HG = pass
Internal extension>direct dial the AA = pass
Internal extension>operator>AA>HG = pass
External extension>AA>HG = pass
External extension>operator>AA>HG = FAIL
Any suggestions on this?
Ver: 20.04.2020042205045
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Iuliu Blaga Sr. Support Engineer
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Please set the proxy log to INFO and trace the call.On Mon, Aug 1, 2022 at 8:39 PM Kenneth Feinberg <kjfei...@iu12gmail.org> wrote:I'm not dialing out with it, its all within system.
External phone (Ext) > Operator (Internal) >forwards to> Auto attendant (internal) >forwards to> Hunt group (internal)>please hold while we connect your call *then hangs up*On Monday, August 1, 2022 at 1:33:20 PM UTC-4 ibl...@coredial.com wrote:Hi, AA can dial only internal extensions as it does not have permissions to dial out. To dial out from AA you need to use a phantom user with forward set to desired destination using "if no answer" = blind transfer
On Monday, August 1, 2022, Kenneth Feinberg <kjfei...@iu12gmail.org> wrote:We have an interesting situation. We have a hunt group that is accessed via an auto attendant menu. If one is sent to the AA and they originate from an external call, they get hung up on once reaching the hunt group. examples below:
Internal extension>direct dial the HG = pass
Internal extension>operator>HG = pass
Internal extension>direct dial the AA = pass
Internal extension>operator>AA>HG = pass
External extension>AA>HG = pass
External extension>operator>AA>HG = FAIL
Any suggestions on this?
Ver: 20.04.2020042205045--
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Iuliu Blaga Sr. Support Engineer
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
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