Queue agent and Bria

[Massimo Vignone]

Hi all,

I've experiencing the following problem: a queue agent using Bria5, when in a call, still gets other incoming call.

It seems that the queue doesn't skip busy agents.

Any hint?

Massimo

[Todd Hodgen]

Can you adjust the number of sessions on the client?  Pretty sure this is a client issue.

sent using my two left twiddling thumbs

---

From: sipxco...@googlegroups.com <sipxco...@googlegroups.com> on behalf of Massimo Vignone <massimo...@gmail.com>
Sent: Monday, September 14, 2020 8:42:19 AM
To: sipxcom-users <sipxco...@googlegroups.com>
Subject: [sipxcom-users] Queue agent and Bria

 

--
You received this message because you are subscribed to the Google Groups "sipxcom-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to sipxcom-user...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/sipxcom-users/6d7f679e-d007-45c3-bc6a-6c7c80d4b27an%40googlegroups.com.

[Massimo Vignone]

Thanks Todd.

I agree with you, but I cannot figure out how to do that in Sipxconfig Bria configuration.

[Matt Keys]

It may be a client side option like "call waiting" ( https://docs.counterpath.com/docs/iOSUG/clients/UserGuides/Mobile/Settings/mobPreferences.htm ):

Disable Call Waiting

Controls whether call waiting is enabled or disabled.

• On: Call waiting is disabled and while on another call, incoming calls ring busy to the caller or go straight to voice mail if you have voice mail configured.

  Off: Call waiting is enabled and while on another call, you are alerted of the incoming call.