Error deploying app (error:00000000:lib(0):func(0):reason(0), errno 10053)

[Jin Rou New]

Hi,

I'm consistently getting the following error when deploying the app, and it's not clear to me what the problem is because the app runs without any problems locally. Details are below; any help is appreciated!

> options(shinyapps.http.trace = TRUE)

> deployApp()

GET /v1/applications/?filter=account_id:10016&count=100&offset=0 2050ms

Error in function (type, msg, asError = TRUE)  : 

  SSL read: error:00000000:lib(0):func(0):reason(0), errno 10053

Timing stopped at: 3.73 1.06 485.72 

My session info is:

> sessionInfo()

R version 3.1.0 (2014-04-10)

Platform: i386-w64-mingw32/i386 (32-bit)

locale:

[1] LC_COLLATE=English_United States.1252  LC_CTYPE=C                             LC_MONETARY=English_United States.1252

[4] LC_NUMERIC=C                           LC_TIME=English_United States.1252    

attached base packages:

[1] stats     graphics  grDevices utils     datasets  methods   base     

other attached packages:

[1] shinyapps_0.3.4 shiny_0.9.1    

loaded via a namespace (and not attached):

[1] bitops_1.0-6   caTools_1.14   digest_0.6.3   httpuv_1.2.3   Rcpp_0.11.0    RCurl_1.95-4.1 RJSONIO_1.0-3  tools_3.1.0    xtable_1.7-3

[Andy Kipp]

Jin Rou,

Several other users have reported this problem. Does this error happen every time you call deployApp() or the error intermittent?

Thanks

-Andy

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[Jin Rou New]

Hi Andy,

The last time I updated my app a few weeks ago, I got that error a few times but then managed to successfully deploy my app. This time round, I've called deployApp() at least 5 times and had that error each time.

Regards,
Jin Rou

[Joe Cheng]

That error might be WSAECONNABORTED. Any chance you're running a network security suite, like Kaspersky, ESET, or Panda? If so, maybe try disabling it temporarily and see if that makes a difference?

To view this discussion on the web visit https://groups.google.com/d/msgid/shinyapps-users/CAJ67%2Br59NWyTTAzNQgXXTU8ZMVR5zEbeL_KPB_S-rAKNvDfDhA%40mail.gmail.com.

[Jin Rou New]

Hi Joe,

I disabled my McAfee and Trend Micro Security Scan programs but still got the same error; however deploying it on another computer worked, though it's not clear to me where the problem lies!

- Jin Rou

Jin Rou New about.me/jrnew

[Jin Rou New]

Hi Joe,

Ok, I take that back, trying to deploy the app again on that other computer but now it gives the same error. I have TrendMicro OfficeScan running and can't disable it because I'm using a work computer. It was running the last time too when the app deployment worked. Not clear where the problem is!

> sessionInfo()

R version 3.1.0 (2014-04-10)

Platform: x86_64-w64-mingw32/x64 (64-bit)

locale:

[1] LC_COLLATE=English_Singapore.1252  LC_CTYPE=English_Singapore.1252    LC_MONETARY=English_Singapore.1252 LC_NUMERIC=C                      

[5] LC_TIME=English_Singapore.1252    

attached base packages:

[1] stats     graphics  grDevices utils     datasets  methods   base     

other attached packages:

[1] shinyapps_0.3.54 shiny_0.10.0    

loaded via a namespace (and not attached):

 [1] bitops_1.0-6    caTools_1.17    digest_0.6.4    htmltools_0.2.4 httpuv_1.3.0    Rcpp_0.11.2     RCurl_1.95-4.1  RJSONIO_1.2-0.2 tools_3.1.0     xtable_1.7-3   

> options(shinyapps.http.trace = TRUE) # for log to trace error

> deployApp()

GET /v1/applications/?filter=account_id:10016&count=100&offset=0 1060ms

Error in function (type, msg, asError = TRUE)  : 

  SSL read: error:00000000:lib(0):func(0):reason(0), errno 10053

Timing stopped at: 2.15 0.3 302.24 

Thanks for the help!

Regards,

Jin Rou

On Wednesday, June 18, 2014 3:31:47 PM UTC+8, Jin Rou New wrote:

Hi Joe,

I disabled my McAfee and Trend Micro Security Scan programs but still got the same error; however deploying it on another computer worked, though it's not clear to me where the problem lies!

- Jin Rou

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[Jin Rou New]

Hi Joe,

I pared down my app folder size to 51mb and the issue seems to be resolved, so it seems to me like the error is because the ShinyApps server rejected my connection due to an overly-large app size? I had the impression that the max app size is 100mb though, yet when I add a 20mb file to my folder, I get the same error again.

Also, a suggestion: Output a warning for the user if the total app size is more than the limit of 100mb?

Thanks!

- Jin Rou

[Andy Kipp]

You are correct the limit should be 100MB. I think I may know what is going on here. When the upload fails, about how long does it take for it to fail. (e.g. how long from when you start the upload until you get the error? 30 seconds? 1 minute? 5 minutes?)

-Andy

[Jin Rou New]

Hi Andy,

Just tried uploading my app (86mb total) and the upload fails about 5min in.

(One more suggestion: any possibility of having some folders/files in the app folder be ignored for the upload (e.g. git folder), maybe using something like a gitignore file?)

Thanks!

- Jin Rou

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[Chad Barraford]

Hi Jin,

I wanted to check in with you and see if you've recently seen this issue. Thanks for letting me know.

To view this discussion on the web visit https://groups.google.com/d/msgid/shinyapps-users/95b2d15c-bce3-448c-a06e-262e891eba86%40googlegroups.com.

[Jin Rou New]

Hi Chad,

Was waiting for a response before trying to deploy the app again, but just tried and it seems to work successfully for now, so I'm guessing something was fixed? I'll update if I run into any more problems.

Related to this, two small suggestions:

- Output a warning for the user if the total app size is more than the limit of 100mb?

- Have some folders/files in the app folder be ignored for the upload (e.g. git folder), maybe using something like a gitignore file?

Thanks!

- JR

[Chad Barraford]

good suggestions, thanks!

To view this discussion on the web visit https://groups.google.com/d/msgid/shinyapps-users/f183f57d-91ee-42be-bcdb-3217f589c6bc%40googlegroups.com.