Hi Stephen, I think a person should use whatever system they like best, in the hope that it will make them more likely to use it. A lot of people just don’t like doing it. For example, I once worked with a software group that had a system that checked out software modules to individual programmers, and provided a summary section so that a programmer could describe briefly what they had done. Of course a few people just refused to do it, group meetings devolved into explanations of what had been done (along with complaints about the length of meetings), so IMHO the most sophisticated and expensive documentation system might not overcome human nature.
The point I was trying to make earlier (with Conrad) was about documenting when things go wrong. I used to work in a highly competitive environment, where a person would never admit mistakes and/or having less technical expertise than their coworkers, so now I try to encourage the more logical path. I believe it fosters creativity.
Right now I am using .odt word processor, with hand-written notes scanned as pdfs. which is probably not ideal. Some schools of thought prefer hand-written docs as being more authentic for some legal purposes (like, “See I invented that first!”), with corrections following a consistent pattern. I always have to remind myself to record the date. The great unanswered questions: what do you do when the power goes out for two weeks? or what about the next big honking Carrington event? EMP? Keep hard copies? I should but I don’t.