Re: Fire door Inspection - 01/04/2026
Abbey Beyene
Hi Vicky
This is very short notice for access to residents’ homes. Given that this is a service we are paying for, we would have expected earlier communication and some opportunity for residents to confirm availability, rather than a single date (with no time bracket) being set without consultation.
As it stands, this approach risks residents being unavailable and therefore missing an important safety check.
If we have misunderstood the process or there is a reason for the short notice and lack of consultation, we would appreciate a clear explanation. It would also be helpful to understand what arrangements will be made for any residents who are not available on the proposed date.
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Vicky Hirani
HI Abbey
Unfortunately, this is not something FirstPort schedule as it is Innovus that carry out these checks and schedule them in.
I will in future request that they provide at least 14 days’ notice along with a timeframe.
For the properties that they couldn’t access, a calling card is put through their letterbox stating that another attempt will be made on the next inspection. They need to make up to 4 attempts per year to access the flat doors and these are done at the same time as the quarterly communal checks.
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Vicky Hirani Property Manager |
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M 07719005541 |
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Customer Services: Contact Us here or Call 0333 321 4080 |
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From: Abbey Beyene <abbey....@yahoo.co.uk>
Sent: 24 March 2026 11:59
To: Vicky Hirani <Vicky....@firstport.co.uk>; RTA 57/59 HDD <rtahdd5759...@googlegroups.com>
Subject: Re: Fire door Inspection - 01/04/2026
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CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com |
Abbey Beyene
This remains FP's responsibility to manage. Innovus may carry out the checks, but you, as the property manager are responsible for ensuring they are properly scheduled, communicated, and completed.
Short notice access request like this isn’t acceptable and in over two years many residents have never had their flat doors inspected. If access has previously been attempted, no calling cards have been left, so this is not being evidenced.
Please confirm:
- How this inspection programme is being managed and tracked
- How access attempts are evidenced
- How you will ensure at least 14 days’ notice going forward
- What you will do to address missed inspections to date
HI Abbey
Unfortunately, this is not something FirstPort schedule as it is Innovus that carry out these checks and schedule them in.
I will in future request that they provide at least 14 days’ notice along with a timeframe.
For the properties that they couldn’t access, a calling card is put through their letterbox stating that another attempt will be made on the next inspection. They need to make up to 4 attempts per year to access the flat doors and these are done at the same time as the quarterly communal checks.
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Vicky Hirani Property Manager | |
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M 07719005541 |
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Penny Venner
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Vicky Hirani
Hi Penny
I can see that they did the fire door inspections at 57 HHD, I have asked about 59 HHD and will let you know once I hear back from them.
Vicky Hirani
Hi Penny
I hope you had a lovely weekend.
Further to the below. I have been advised that there was a technical issue that occurred whilst carrying out the Fire Door Inspections which is why they could not attend to 59 Henry Darlot Drive.
They did provide me another date but that was a 7 days’ notice, but I have asked for another date which provides 14 days’ notice.
Communication will be issued once I have the date.
Apologies for any inconvenience caused.
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Vicky Hirani Property Manager |
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M 07719005541 |
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Customer Services: Contact Us here or Call 0333 321 4080 |
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From: Penny Venner <penny....@gmail.com>
Sent: 08 April 2026 17:18
To: Vicky Hirani <Vicky....@firstport.co.uk>; Beth Lancaster <Beth.La...@firstport.co.uk>
Penny Venner
Eva Ip
Vicky Hirani
Good morning
Apologies for the delay in coming back, I have been out on sites over the last couple of day.
The fire door inspection is scheduled for Thursday, 25th June, I will send out a MyHome comms on this as well.
Please note that the communal doors are inspected twice a year and flat doors once a year.
Penny Venner
Vicky Hirani
Good afternoon Penny
I hope you are well.
Comms have just been issued; I was waiting for a timeframe to come through but not received it yet.
Once I have this, I will issue another one out.
Penny Venner
Fiona Chan
To view this discussion, visit https://groups.google.com/d/msgid/rtahdd5759-committee/CAGAOVDZio7QrkLnOpfyW5ZswDOT9xzh8%3D9jdu6poPHKAFYG-HQ%40mail.gmail.com.
Penny Venner
VickyFlat 14 also!!!!!!Some residents have taken a work from home or day off especially to get this check done - total incompetence!Penny
Vicky Hirani
Good afternoon
I am very sorry to hear about the issues you experienced during the recent fire door inspection. Please accept our sincere apologies for the inconvenience and frustration this has caused.
We are currently investigating the concerns raised with the contractor to understand why the service did not meet the required standards. Once our review is complete, we will provide you with a full update outlining the actions that will be taken to address this matter.
Thank you for bringing this to my attention.
@Eva Ip the budget cover letter specifies that the £6,500 allocation relates to Fire Systems Maintenance. This sum covers the monthly inspection of fire‑safety assets and the six‑monthly servicing of the Automatic Opening Vents, Emergency Lighting, Dry Risers, Electrical Equipment Testing and Fire Door Inspections. Of the total amount, £882 is attributed to the fire‑door inspection element.
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Vicky Hirani Property Manager |
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M 07719005541 |
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Customer Services: Contact Us here or Call 0333 321 4080 |
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From: Eva Ip <evay...@gmail.com>
Sent: 25 June 2026 13:48
To: Vicky Hirani <Vicky....@firstport.co.uk>
Cc: RTA5759HDD <rta57...@gmail.com>; Penny Venner <penny....@gmail.com>
Subject: Re: Fire door Inspection - 01/04/2026
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Hello Vicky
The service engineer inspected my front door taking measurements of the gaps between the door and the frame. He said that was the only door he needed to inspect in my flat. When I asked him if he would inspect anything else he said he would check the communal doors.
Apparently the service engineer did not call on all the flats.
Could you let us know what the GBP6500 budget for fire door inspection entails please? It is a lot of money for doing very little, or what seems to have been incomplete work.
Looking forward to hearing from you.
Eva
To view this discussion, visit https://groups.google.com/d/msgid/rtahdd5759-committee/CAGAOVDaH9uFHjxhZ-awc-PQJcFb03XN-ykNP%3DKjaWmds-yCz9w%40mail.gmail.com.
Abbey Beyene
On 25 Jun 2026, at 16:15, 'Vicky Hirani' via RTAHDD57&59 Committee <rtahdd5759...@googlegroups.com> wrote:
Good afternoon
I am very sorry to hear about the issues you experienced during the recent fire door inspection. Please accept our sincere apologies for the inconvenience and frustration this has caused.
We are currently investigating the concerns raised with the contractor to understand why the service did not meet the required standards. Once our review is complete, we will provide you with a full update outlining the actions that will be taken to address this matter.
Thank you for bringing this to my attention.
@Eva Ip the budget cover letter specifies that the £6,500 allocation relates to Fire Systems Maintenance. This sum covers the monthly inspection of fire‑safety assets and the six‑monthly servicing of the Automatic Opening Vents, Emergency Lighting, Dry Risers, Electrical Equipment Testing and Fire Door Inspections. Of the total amount, £882 is attributed to the fire‑door inspection element.
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Vicky Hirani Property Manager |
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M 07719005541 |
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Customer Services: Contact Us here or Call 0333 321 4080 |
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Vicky Hirani
Property Manager
M 07719005541
Customer Services: Contact Us here or Call 0333 321 4080
From: Penny Venner <penny....@gmail.com>
Sent: 11 June 2026 11:44
To: Vicky Hirani <Vicky....@firstport.co.uk>
Cc: Eva Ip <evay...@gmail.com>; Beth Lancaster <Beth.La...@firstport.co.uk>; Abbey Beyene <abbey....@yahoo.co.uk>; RTA 57/59 HDD <rtahdd5759...@googlegroups.com>
Subject: Re: Fire door Inspection - 01/04/2026
CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com
Morning Vicky
Has the My Home posting been done yet? I've not received an email indicating there's a post, neither can I find anything on the site itself.
Thanks
Penny
On Thu, 4 Jun 2026, 11:50 Vicky Hirani, <Vicky....@firstport.co.uk> wrote:
Good morning
Apologies for the delay in coming back, I have been out on sites over the last couple of day.
The fire door inspection is scheduled for Thursday, 25th June, I will send out a MyHome comms on this as well.
Please note that the communal doors are inspected twice a year and flat doors once a year.
Vicky Hirani
Property Manager
M 07719005541
Customer Services: Contact Us here or Call 0333 321 4080
Vicky Hirani
Property Manager
M 07719005541
Customer Services: Contact Us here or Call 0333 321 4080
Beth Lancaster
Sent: Thursday, 25 June 2026 18:51:49