cannot import name py31compat
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Ilya Vasilev
Dec 13, 2021, 8:58:20 AM12/13/21
to Review Board Community
Hi, I try to run review board on ubuntu machine. But I have just annoying page "Shhh... Review Board is taking a nap."
In logs has the error:
[Mon Dec 13 09:52:10.915021 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] mod_wsgi (pid=2522): Failed to exec Python script file '/var/www/rb-invitro/htdocs/reviewboard.wsgi'., referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915080 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] mod_wsgi (pid=2522): Exception occurred processing WSGI script '/var/www/rb-invitro/htdocs/reviewboard.wsgi'., referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915099 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] Traceback (most recent call last):, referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915122 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] File "/var/www/rb-invitro/htdocs/reviewboard.wsgi", line 3, in <module>, referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915152 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] import pkg_resources, referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915167 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] File "/lib/python2.7/dist-packages/pkg_resources/__init__.py", line 79, in <module>, referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915184 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] from . import py31compat, referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915205 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] ImportError: cannot import name py31compat, referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915021 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] mod_wsgi (pid=2522): Failed to exec Python script file '/var/www/rb-invitro/htdocs/reviewboard.wsgi'., referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915080 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] mod_wsgi (pid=2522): Exception occurred processing WSGI script '/var/www/rb-invitro/htdocs/reviewboard.wsgi'., referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915099 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] Traceback (most recent call last):, referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915122 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] File "/var/www/rb-invitro/htdocs/reviewboard.wsgi", line 3, in <module>, referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915152 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] import pkg_resources, referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915167 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] File "/lib/python2.7/dist-packages/pkg_resources/__init__.py", line 79, in <module>, referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915184 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] from . import py31compat, referer: http://10.10.10.30/
[Mon Dec 13 09:52:10.915205 2021] [wsgi:error] [pid 2522:tid 140117167552256] [client 172.16.127.65:58535] ImportError: cannot import name py31compat, referer: http://10.10.10.30/
I tried to reinstall setuptools, but it'snt working. What can be problem?
Christian Hammond
Dec 20, 2021, 8:12:50 PM12/20/21
to revie...@googlegroups.com
Hi Ilya,
I thought I had responded to this, but it may have been to someone else.
Did you ever get this working?
I noticed that the python2.7/dist-packages/ is being served out of "/lib" and not "/usr/lib", which is peculiar. How was this system installed, and what distribution is it?
Christian
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