I disagree with your statement. :)
There is an industry standard. If a pin is labeled NC (not connected) in a chip's datasheet, it means it's "not connected." The absence of clear instructions in the datasheet, such as "Connect to GND" or "Connect to VCC," clearly indicates that the pin is physically present in the chip's package but not connected to anything. What you call a "service pin" should be labeled "Do Not Connect" (DNC) or "Leave Floating," or even "NC" with an explanation, but it should definitely be stated in the datasheet.
I, of course, strongly recommend that the author of our thread NOT use the NC pin. I can't simulate a circuit that would answer the question: "Why use a pin labeled NC?"
P.S. Do you have a specific example? Please show me, I would be very grateful.