ServiceNow CMDB Lead(NO H1B)

[naveen tripathi]

Location: Nashville, TN

Duration: 12-36 months+ contract

 

Must have:

ServiceNow CMDB exp

Use and administer the CI Discovery tool/solution that will feed into ServiceNow

Use and administer the Service Mapping tool/solution that will feed into ServiceNow

Implement Discovery Services to feed into ServiceNow for CMDB

 

ServiceNow CMDB Lead

 

 Configuration Management/Data Lead will be main player on the WTW ITSM team with the key role of managing the day to day activities for the enterprise IT Configuration Management process. Objectives include setting up the IT CMDB, expanding use of the CMDB into other IT processes, aid in establishing a Configuration Management process, and establishing relationships with CI owners to enforce the process. This person will concentrate focus on Configuration management but will also be involved in other aspects of the ITSM processes at WTW such as Asset, Change, Availability, and Incident management. The primary responsibility will be setting up and maintaining the CMDB within ServiceNow.

 

Essential Duties and Responsibilities

 

• Establish process to identify and load CI’s into the CMDB
• Help identify and add new CI types

• Perform CMDB audits

• Work with CI Owners to help  maintain their data

• Validate Discovery Data before committing to CMDB

• Validate Relationships and Mapping Data before committing to CMDB

• Resolve CI Conflicts and Duplicates before committing to CMDB

• Build and maintain CI relationships within the CMDB

• Work with CI Owners to identify and understand CI relationships

• Use and administer the CI Discovery tool/solution that will feed into ServiceNow

• Use and administer the Service Mapping tool/solution that will feed into ServiceNow

• Implement Discovery Services to feed into ServiceNow for CMDB

• Work with CI owners to implement any scripts required to feed CMDB or enable Discovery services

• Work with ServiceNow administrator to implement any scripts required to process data feeds and update the CMDB

• Maintain process document

• Report on metrics around Configuration Management

• Participate in the Enterprise Change Advisory Board

• Identify, analyze, prepare risk mitigation tactics

• Identify and manage anticipated resistance

• Consult with and coach teams, managers and leaders

• Support communication and training efforts

• Support and engage senior leaders

• Support organizational design and definition of roles and responsibilities

• Track and report issues

Leadership and Functional Skills

• Inspire (create compelling future, positive influence, celebrates successes)
• Impact (accomplish important work, reliable, executes, continually raises the bar)
• Innovate (champions new ideas, continuous improvement, practical solutions)
• Working knowledge of the ServiceNow Platform
• CI Discovery
• Service Mapping
• Creation of reports in Word, Excel, PowerPoint, and ServiceNow
• Creation of Data Modeling Diagrams

 

Position Qualifications

• Experience and knowledge of ITMS in particular the Configuration management principles, methodologies and tools.
• Understanding of data models, and data relationships, especially as they relate to Configuration Management and the CMDB
• High level understanding of data center infrastructure and corporate desktop environments
• Familiarity of Data Center Operations – keeping services running and restoring quickly when they fail. Understanding how Configuration Management interfaces to those processes.
• Exceptional communication skills – both written and verbal
• Problem solving and root cause identification skills
• Organized with a natural inclination for planning strategy and tactics
• Ability to establish and maintain strong relationships at all levels in an organization
• Must be able to work collaboratively with and through others

 

Education/Experience/Job Environment

• Bachelor’s degree or relevant work experience required
• 5+ years of experience
• ITIL v3 Foundations Certificate
• Configuration & Asset Management Experience

ServiceNow CMDB, Discovery, and Mapping tool

 

--

Naveen Tripathi
Technical Recruiter

Zenith tech Solutions
Desk: 518 621 0048 Fax: 518-244-4977
3 COMPUTER DR West,

Suite #107

ALBANY, NY 12205

naveen....@zenithtechsolutions.com

Hangout id: tripat...@gmail.com

 

DISCLAIMER:
Note: This is not an unsolicited mail. Under Bill 1618 Title III passed by the 105th USACongress this email cannot be considered as spam as long as we include our contact information and an option to be removed from our emailing list. If you have received this message in error or, are not interested in receiving our emails, please accept our apologies.To be removed from our mailing list, please reply with the subject line. All removal requests will be honored ASAP. We sincerely apologize for any inconvenience caused to you