Service Now(NO H1B)

[naveen tripathi]

Location: All work performed at client’s office in NYC (Park Ave.)

Travel: None

Contract: 6+ mos.

 

Please submit copies of visa documents (if applicable) with all submissions.

 

MANDITORY SKILLS/REQUIREMENTS:

·         10+ years ServiceNow ITSM functional development specialist

·         Strong & Clear English verbal communication skills, Good customer facing & consulting skills

·         Strong development of– Incident/Problem/Change Management, CMDB, Service Catalog, Asset Mgmt, SLM, Reporting/Dashboards

·         Development/customization of: Core services (SSO, config roles, import datasets), CMDB (config classes/forms, access controls, import sets), Discovery (config MID servers, IP networks, credentials, lifecycle mgmt), Incident Mgmt (roles, incident forms, access controls, etc.), Problem Mgmt, Change Mgmt, Request Mgmt & Service Catelogs, Knowledge Mgmt, account Termination & Orchestration Service, Reporting customization

·         Participate in the full software development lifecycle (requirements, design, code, unit test, implementation)

·         Able to design service workflows & improvements, extract ITSM related functional specs, validating business requirements, creating functional/ process/workflow specs, story-lines & testing deployments

·         Experience with out of box customizations, business/tech functional mapping, SNOW functional specs, Policy/Standards/Templates, Story Development, etc.

·         Hands-on scripting/programming skills (JavaScript, Angular JS)

·         Able to investigate & fix advanced (3rd level) application or workflow issues

·         Strong understanding of ITIL Service Lifecycle (Service Strategy, Design, Transition, Operation, Improvement) and IT Change Management processes

·         Experienced with working directly with end clients with strong written & verbal communication skills

·         Self-motivated, sense of urgency, deliverables oriented

 

PREFERRED SKILLS/EXPERIENCE:

·         B.S. (or Masters) degree in Computer Science, MIS or equivalent

·         Industry experience in Banking and Financial Services

·         Any ServiceNow certs:  ServiceNow CSA (Certified System Administrator), Certified Application Developer, Certified Implementation Specialist, ServiceNow Financial Management Fundamentals; ITIL V3

 

--

Naveen Tripathi
Technical Recruiter

Zenith tech Solutions
Desk: 518 621 0048 Fax: 518-244-4977
3 COMPUTER DR West,

Suite #107

ALBANY, NY 12205

naveen....@zenithtechsolutions.com

Hangout id: tripat...@gmail.com

 

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