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I resolved the problem using the Thunderbird CardBook plug-in. Follow
the installation instructions as they provide useful information about
switching from the built-in address book.
It is more standards compliant (easier import/export options) and the
UI is better (in my opinion). You can try it for a while before
committing to CardBook (I only took a couple of days; my wife took a
couple of weeks).
Cheers,
John
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