Big problem?

[rubb...@gmail.com]

Hi,

I'm new to Qubes and yesterday i've installed qubes, everything went fine. When qubes was almost done it asked me for my disk password. So I thought that that would be the passphrase, i entered the passphrase but it was wrong. I litteraly tried evey possible answer. Is there a possibbilitie to delete qubes or something because i'm completely stuck. I can't do something else with my pc....
I hope someone could help, because this is just a new pc and this is already a big problem...

[Zrubi]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

It can be a keyboard layout problem, if you not using the default US

- --
Zrubi
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v2
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=JEqX
-----END PGP SIGNATURE-----

[rubb...@gmail.com]

During the installation I choose azerty, is it possible that it is now qwerty?

[Sae]

Yes,

When you have to input the decryption key, a lot, if not all of your
Operating system isn't loaded yet, so it didn't apply your custom
keyboard layout settings yet.

[rubb...@gmail.com]

I will try with qwerty keyboard. But there is no possibilitie to undo the qubes installation and get everything back to my windows? Because I think it's safer for me to use windows instead of Qubes

[pomon...@gmail.com]

On Thursday, April 13, 2017 at 4:04:26 AM UTC-4, rubb...@gmail.com wrote:
> I will try with qwerty keyboard. But there is no possibilitie to undo the qubes installation and get everything back to my windows? Because I think it's safer for me to use windows instead of Qubes

Disk encryption can't stop you from erasing the disk. I don't know how Windows is installed, but if you can get any installer to load and run, it should work fine. See what boot options your BIOS has.

[rubb...@gmail.com]

I know I could solve it that way but the only thing on my pc I can do right now is to try the 'disk password'. I think there is no way that I can get into my bios from that only screen I can see.

[pomon...@gmail.com]

On Thursday, April 13, 2017 at 4:22:28 PM UTC-4, rubb...@gmail.com wrote:
> I know I could solve it that way but the only thing on my pc I can do right now is to try the 'disk password'. I think there is no way that I can get into my bios from that only screen I can see.

Yes, by the time you see the Qubes "disk password" it is too late. Anything is possible, but it would be a strange BIOS that gave you no way to get into BIOS setup. The answer might be in the motherboard manual or whatever else came with your new computer. Or just randomly try pressing F2, F12, F9, Del, Esc, Tab right after power-on. Usually some of those do things.

[cooloutac]

I've done that before man, it can happen to anybody. Just reinstall qubes from the usb stick again and do the password over,
this time one that will work for both keyboard if possible. Or one you can remember how to type on both.

I also have a similar issue on raspberry pi where no matter what I do when I reboot ro plug in my kb it goes to uk layout and some keys are diff so in the passwords so I have to use one that works for both.

[rubb...@gmail.com]

But how can I reinstall it if the onlt thing I can do/see is to eneter my disk password? Could you explain to me how you did that?

[Unman]

On Thu, Apr 13, 2017 at 11:55:26PM -0700, rubb...@gmail.com wrote:
> But how can I reinstall it if the onlt thing I can do/see is to eneter my disk password? Could you explain to me how you did that?
>

You haven't given any detail on how you installed Qubes, what options
you selected, or whether you had read the documentation.
Nor have you said if you've been able to translate your password into
input on qwerty key settings.

If you installed Qubes alongside the Windows, then you should be able to
boot to Qubes, edit the grub config and end up with a dual boot set-up.

If you simply replaced the Windows installation, then you will have to
reinstall it, if you insist on Windows.
If you took a backup, then you have no problem.
If your PC came with Windows preinstalled, then it is likely that there
is a rescue partition you can use to reinstall Windows - you can often
activate this by hitting a key combination during boot - check your
documentation.
If you deleted this or can no longer activate it, then you will have
to reinstall from some other media - you may be able to boot from DVD
or USB, but you will need a Windows install image: you may , or may not,
have one of these. If your PC was oem licensed, then almost certainly
not, so you will have to acquire one.

In general, you should be able to pre-empt the boot and get to your BIOS
by mashing keys as the computer boots. It varies, but often smashing DEL
repeatedly, or F11, as the PC starts up, may get you to some interrupt,
and with luck you should be able to select a boot medium.

I don't know what level of Linux knowledge you have, but you could try
booting from a liveUSB distro and inspecting the disk to see what
partitions you have there.

Give us more information on what you did, and what you know, and we may
be able to help.

As to the suggestion that Windows would be "safer" than Qubes, that's a
completely different discussion, best left to another time. Lets focus
on getting you working again.

unman

[cooloutac]

On Friday, April 14, 2017 at 2:55:27 AM UTC-4, rubb...@gmail.com wrote:
> But how can I reinstall it if the onlt thing I can do/see is to eneter my disk password? Could you explain to me how you did that?

How did you install Qubes the first time?

[rubb...@gmail.com]

First of all I really want to say I appreciate you help. Here are some more details you asked for. I was not able to log in with the qwerty settings( the only letter that could be different was the 'z' that would be a 'w' on my keyboard). My linux knowledge is not so big, sorry for that. When I first installed Qubes i choose the basic 'Install Qubes' option and not 'Test & Media' stuff if i remeber that correctly. I filled in all the requider information and went further. Then it asked me to delete Windows,... to make more place free for Qubes. Then it started the installation. After a while the 'Disk password' came up and that's where i'm stuck right now. If I want windows back Ill guess i have to do it via a USB stick because i deleted Windows to create more space for Qubes?

I've first tried to get into my BIOS when my pc starts up. Pressed del, f10 and f11 at the beginning but I did not managed to get into my BIOS...

When my pc started up the first thing on my screen I see is the Grub boot menu with:
-Qubes, with Xen hypervisor
-Advanced options for Qubes(with Xen hypervisor)
I can also enter 'e' to edit and press 'c' for a command line.

I hope you can help me further.

[Unman]

On one of my desktops, the boot screen is so fast that I don't see it.
I have to just keep hammering away at the Del key to beat grub. You may
be in that position.

From what you've said, if you genuinely cant get the password right then
you have no alternative but to reinstall. You should think of what you
have as a blank disk.
Probably not what you want to hear.
I would definitely exhaust all the possibilities on the encryption
password before giving up though. (One possibility I have sometime seen
is that extra characters get inserted during the boot - if you press
LeftArrow you can get to text prompt, and you may see that some
characters have been filled at the prompt - backspace to delete these
and then try your qwerty version of your password.)

I assume that when you installed Qubes you were able to boot from USB,
which suggests that your GRUB is set up to boot from USB in priority to
HD. So I would try that. If that doesn't work then try booting with the
HD removed, and then hot plugging it back again.

Good luck

unman

[rubb...@gmail.com]

I think I can't get the passwors right... But what do you mean with that there would be no other alternative to reinstall? Can I do it from the disk password screen, could you explain me how to do that. Or is it just better to go a computer specialist and that he could solve the problem for me?

[Unman]

On Sat, Apr 15, 2017 at 12:06:34AM -0700, rubb...@gmail.com wrote:
> I think I can't get the passwors right... But what do you mean with that there would be no other alternative to reinstall? Can I do it from the disk password screen, could you explain me how to do that. Or is it just better to go a computer specialist and that he could solve the problem for me?
>

From what you've said you deletd Windows and installed Qubes encrypted.
You now cant decrypt the disk.
So you have no alternative but to reinstall something - whether Qubes or
Windows, or something else, becuase that disk may as well be blank.
If you cant get the password right there is no way round this.

A computer specialist wont do anything different. He wont be able to
"recover" Windows, and he wont be able to break the encryption.
I'd save your money.

Since you were able to install from a USB this sugegsts you will be able
to reinstall "something" from a USB drive.

[rubb...@gmail.com]

Okey, I will try to do it how you explain to me. So I need to get first a USB with windows on it, that i can download online? But when I insert the USB there wont popup a window or something how can I go back to windows from that USB? If you can give me a detailed guide on how to do it I might be able to do it.

Sorry for my lack of knowledge, I really appreciate your help!

[cooloutac]

On Saturday, April 15, 2017 at 12:10:12 PM UTC-4, rubb...@gmail.com wrote:
> Okey, I will try to do it how you explain to me. So I need to get first a USB with windows on it, that i can download online? But when I insert the USB there wont popup a window or something how can I go back to windows from that USB? If you can give me a detailed guide on how to do it I might be able to do it.
>
> Sorry for my lack of knowledge, I really appreciate your help!

I'm still trying to figure out how you installed Qubes in the first place...

[cooloutac]

On Saturday, April 15, 2017 at 12:10:12 PM UTC-4, rubb...@gmail.com wrote:

> Okey, I will try to do it how you explain to me. So I need to get first a USB with windows on it, that i can download online? But when I insert the USB there wont popup a window or something how can I go back to windows from that USB? If you can give me a detailed guide on how to do it I might be able to do it.
>
> Sorry for my lack of knowledge, I really appreciate your help!

how did you boot the Qubes USB? Just do the same thing and this time make a diff password. But maybe yes if you have no computer experience windows might be easier for you. Maybe call up Microsoft help line.

[rubb...@gmail.com]

It just do not accept the password... but there is probably no way to get to windows back? I'm do stupid....

[rubb...@gmail.com]

I guess my pc is gone...

[cooloutac]

On Monday, April 17, 2017 at 3:39:15 AM UTC-4, rubb...@gmail.com wrote:
> I guess my pc is gone...

rubb you still haven't fully explained how you got Qubes on your machine in the first place.

I mean did you burn a Qubes iso to a usb stick and then boot it on your computer to install qubes? IF so why can't you just boot the same usb stick and install Qubes again?

[rubb...@gmail.com]

Yes I burned it onto a USB stick. But it is not possible by plugging the USB stick again in, or am I do

[rubb...@gmail.com]

Doing something wrong?

[Sam Hentschel]

On Tuesday, April 18, 2017 at 1:32:56 AM UTC-4, rubb...@gmail.com wrote:
> Doing something wrong?

It sounds like you are doing something wrong. I'm guessing that if it's a new PC that it probably has SSD (Solid State Drive) correct? If that is the case then it just boots up a bit faster than normal hard drives (as is relative to this case). Look up the BIOS or Boot Option keys for your PC online and then as soon as you turn it on press one of those repeatedly.

It is usually just a game of speed at that point.

[rubb...@gmail.com]

Yes it has SSD. I was able to get into the bios by smashinf very fast my f10 key. What do I have to do once i'm in there? I am not able anymore to get windows back right? I had to delete it by the installation of Qubes.

[cooloutac]

On Tuesday, April 18, 2017 at 10:33:15 AM UTC-4, rubb...@gmail.com wrote:
> Yes it has SSD. I was able to get into the bios by smashinf very fast my f10 key. What do I have to do once i'm in there? I am not able anymore to get windows back right? I had to delete it by the installation of Qubes.

you can call microsoft to get windows back.

Why is it not possible to boot the usb stick again. What did you do the first time that you can't do now? USB sticks just don't boot themselves by default usually, but if it did the first time it should still now.

In your bios options look for the boot order section, you also might have to enable booting from external disk option.

What is the model of your pc?

[rubb...@gmail.com]

My laptop is a HP Notebook. But what else do I have to do boot again from that USB and reinstall qubes? I guess i don't get the option by just plugging in the USB?

[rubb...@gmail.com]

And when I set my BIOS back to defaults would that do something usefull?

[cooloutac]

On Tuesday, April 18, 2017 at 12:32:56 PM UTC-4, rubb...@gmail.com wrote:
> My laptop is a HP Notebook. But what else do I have to do boot again from that USB and reinstall qubes? I guess i don't get the option by just plugging in the USB?

hp notebook isn't enough info. what is the exact model number?

[cooloutac]

On Tuesday, April 18, 2017 at 12:35:51 PM UTC-4, rubb...@gmail.com wrote:
> And when I set my BIOS back to defaults would that do something usefull?

I would suggest calling the Microsoft help line.

[rubb...@gmail.com]

My pc is a HP 15-BA072NB AMD A10-9600
I hope someone else can tell me (if it's possible) how i can get windows back via the BIOS I can access.

[Nick Geary]

Qubes requires quite a bit of work and managing of Linux packages to get running as you would like it. I suggest using a second computer initially that you can use to get familiar with it.

I have the same issue with booting into BIOS with an SSD. It boots too fast and I miss the prompt half the time.

When you get to the Boot prompt (likely f9) select boot from USB. You'll have option as to where to boot from.

You need to have a bootable USB drive on the USB. You can find the directions online.

If you have any other issues just shoot me an email directly. I'll walk you through any issues. My email is in the list.

[rubb...@gmail.com]

So I need to plug in the USB and press f9 when my pc starts up. Then I can choose to boot the USB? Send me a private messagge to talk further.

[cooloutac]

On Tuesday, April 18, 2017 at 3:34:21 PM UTC-4, rubb...@gmail.com wrote:
> So I need to plug in the USB and press f9 when my pc starts up. Then I can choose to boot the USB? Send me a private messagge to talk further.

yes, but call Microsoft if you want windows back. I might be going back to windows soon too lmao...

[Nick Geary]

Have any of you ever had to call Microsoft Support? Good luck with that. In any case they're not in the business of assisting people in Windows Installation (without a paid support package.)

--
You received this message because you are subscribed to a topic in the Google Groups "qubes-users" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/qubes-users/4CqOF9xMjp4/unsubscribe.
To unsubscribe from this group and all its topics, send an email to qubes-users+unsubscribe@googlegroups.com.
To post to this group, send email to qubes...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/qubes-users/2dea2cea-676e-484d-a403-a7465d45aa93%40googlegroups.com.

For more options, visit https://groups.google.com/d/optout.

[cooloutac]

On Wednesday, April 19, 2017 at 12:11:16 AM UTC-4, Nick Geary wrote:
> Have any of you ever had to call Microsoft Support? Good luck with that. In any case they're not in the business of assisting people in Windows Installation (without a paid support package.)
>
>
>
> On Tue, Apr 18, 2017 at 7:10 PM, cooloutac <raah...@gmail.com> wrote:
> On Tuesday, April 18, 2017 at 3:34:21 PM UTC-4, rubb...@gmail.com wrote:
>
> > So I need to plug in the USB and press f9 when my pc starts up. Then I can choose to boot the USB? Send me a private messagge to talk further.
>
>
>
> yes,  but call Microsoft if you want windows back.  I might be going back to windows soon too lmao...
>
>
>
> --
>
> You received this message because you are subscribed to a topic in the Google Groups "qubes-users" group.
>
> To unsubscribe from this topic, visit https://groups.google.com/d/topic/qubes-users/4CqOF9xMjp4/unsubscribe.
>

> To unsubscribe from this group and all its topics, send an email to qubes-users...@googlegroups.com.

>
> To post to this group, send email to qubes...@googlegroups.com.
>
> To view this discussion on the web visit https://groups.google.com/d/msgid/qubes-users/2dea2cea-676e-484d-a403-a7465d45aa93%40googlegroups.com.
>
>
>
> For more options, visit https://groups.google.com/d/optout.

I use to have to call them every time I installed windows xp, would give them my name and address, and they gave me a key. and it was that fast. every single time. did that for years till I didn't need to call them anymore. Most people never try.

Nowadays I still contact them. why not? These are the days of live chat its so easy and they free. I'm banned from both of their forums, banned from their irc chatroom. But when they Want to take over my pc? sure go ahead... lol. THey use go to assist I believe. Its easy and helpful man. try it one day. They are not FOSS, they get paid money and are monitored and constantly evaluated. They even have to take abuse if you're into that.

I always do surveys too i'm like the prime candidate for a phishing attack hahaha.

[cooloutac]

I use to call them quarterly dude. It was always no questions asked. tks for the key.

[cooloutac]

On Wednesday, April 19, 2017 at 12:11:16 AM UTC-4, Nick Geary wrote:

> Have any of you ever had to call Microsoft Support? Good luck with that. In any case they're not in the business of assisting people in Windows Installation (without a paid support package.)
>
>
>
> On Tue, Apr 18, 2017 at 7:10 PM, cooloutac <raah...@gmail.com> wrote:
> On Tuesday, April 18, 2017 at 3:34:21 PM UTC-4, rubb...@gmail.com wrote:
>
> > So I need to plug in the USB and press f9 when my pc starts up. Then I can choose to boot the USB? Send me a private messagge to talk further.
>
>
>
> yes,  but call Microsoft if you want windows back.  I might be going back to windows soon too lmao...
>
>
>
> --
>
> You received this message because you are subscribed to a topic in the Google Groups "qubes-users" group.
>
> To unsubscribe from this topic, visit https://groups.google.com/d/topic/qubes-users/4CqOF9xMjp4/unsubscribe.
>

> To unsubscribe from this group and all its topics, send an email to qubes-users...@googlegroups.com.

>
> To post to this group, send email to qubes...@googlegroups.com.
>
> To view this discussion on the web visit https://groups.google.com/d/msgid/qubes-users/2dea2cea-676e-484d-a403-a7465d45aa93%40googlegroups.com.
>
>
>
> For more options, visit https://groups.google.com/d/optout.

and no you don't have to pay them anything. its free. I never needed a paid support.