Random sudden reboots

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Wael Nasreddine

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Nov 27, 2017, 1:47:29 AM11/27/17
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I'm running 4.0-RC2 on Asrock Z170 pro4/i7-6700k and I got two hard reboots in the last few hours, often around the time I start a VM. I do not see anything in the log.

P.S: I've been running Citrix XenServer for two years on this machine with no issues.

Nov 26 22:36:38 dom0 sudo[911]: pam_unix(sudo:session): session closed for user root
Nov 26 22:36:38 dom0 audit[911]: USER_END pid=911 uid=0 auid=1000 ses=2 msg='op=PAM:session_close grantors=pam_keyinit,pam_limits,pam_keyinit,pam_limits,pam_systemd,pam_
Nov 26 22:36:38 dom0 audit[911]: CRED_DISP pid=911 uid=0 auid=1000 ses=2 msg='op=PAM:setcred grantors=pam_env,pam_unix acct="root" exe="/usr/bin/sudo" hostname=? addr=?
Nov 26 22:36:38 dom0 kernel: audit: type=1106 audit(1511764598.490:447): pid=911 uid=0 auid=1000 ses=2 msg='op=PAM:session_close grantors=pam_keyinit,pam_limits,pam_keyi
Nov 26 22:36:38 dom0 kernel: audit: type=1104 audit(1511764598.490:448): pid=911 uid=0 auid=1000 ses=2 msg='op=PAM:setcred grantors=pam_env,pam_unix acct="root" exe="/us
Nov 26 22:36:38 dom0 qmemman.daemon.algo[2304]: balance_when_enough_memory(xen_free_memory=97794733, total_mem_pref=5101760998.4, total_available_memory=60546306417.6)
Nov 26 22:36:38 dom0 qmemman.daemon.algo[2304]: left_memory=24233992215 acceptors_count=1
-- Reboot --
Nov 26 22:38:00 dom0 systemd-journald[240]: Runtime journal (/run/log/journal/) is 8.0M, max 196.7M, 188.7M free.
Nov 26 22:38:00 dom0 kernel: Linux version 4.9.56-21.pvops.qubes.x86_64 (user@build-fedora4) (gcc version 6.4.1 20170727 (Red Hat 6.4.1-1) (GCC) ) #1 SMP Wed Oct 18 00:2
Nov 26 22:38:00 dom0 kernel: Command line: placeholder root=UUID=9b846465-f59a-4f83-adfa-5468c915defd ro rootflags=subvol=root rd.luks.uuid=luks-1b3c3eda-7836-443a-bc07-
Nov 26 22:38:00 dom0 kernel: x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
Nov 26 22:38:00 dom0 kernel: x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
Nov 26 22:38:00 dom0 kernel: x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers'
Nov 26 22:38:00 dom0 kernel: x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256
Nov 26 22:38:00 dom0 kernel: x86/fpu: Enabled xstate features 0x7, context size is 832 bytes, using 'standard' format.
Nov 26 22:38:00 dom0 kernel: x86/fpu: Using 'eager' FPU context switches.
Nov 26 22:38:00 dom0 kernel: Released 0 page(s)
Nov 26 22:38:00 dom0 kernel: e820: BIOS-provided physical RAM map:
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x0000000000000000-0x000000000009bfff] usable
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x000000000009c800-0x00000000000fffff] reserved
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x0000000000100000-0x0000000067e1ffff] usable
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x0000000067e20000-0x0000000067e20fff] ACPI NVS
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x0000000067e21000-0x0000000067e6afff] reserved
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x0000000067e6b000-0x0000000067ebcfff] usable
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x0000000067ebd000-0x0000000068bedfff] reserved
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x0000000068bee000-0x000000006ee48fff] usable
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x000000006ee49000-0x000000006f7adfff] reserved
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x000000006f7ae000-0x000000006ff99fff] ACPI NVS
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x000000006ff9a000-0x000000006fffefff] ACPI data
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x000000006ffff000-0x000000006fffffff] usable
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x0000000070000000-0x0000000077ffffff] reserved
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x00000000e0000000-0x00000000efffffff] reserved
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x00000000fe000000-0x00000000fe010fff] reserved
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x00000000fec00000-0x00000000fec00fff] reserved
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x00000000fed90000-0x00000000fed91fff] reserved
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x00000000fee00000-0x00000000feefffff] reserved
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x00000000ff000000-0x00000000ffffffff] reserved
Nov 26 22:38:00 dom0 kernel: Xen: [mem 0x0000000100000000-0x0000000191f95fff] usable

David Hobach

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Nov 27, 2017, 1:58:22 PM11/27/17
to Wael Nasreddine, qubes-users
Yes, I can confirm that issue (except for the "around the time I start a
VM"). Didn't find anything yet neither, my log looks similar. Some
memory balancing tends to be the last entry.

David Hobach

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Nov 27, 2017, 2:09:12 PM11/27/17
to Wael Nasreddine, qubes-users
P.S.: I run a T530 with coreboot, some i5, ME cleaned.

I'm not sure whether it's a heat issue, but I'd guess not as I had
tested it until ~95 Celsius and it tends to run at max 80 with Qubes. I
think it reboots at ~100 Celsius.

But yes, it tends to happen at relatively high load.

Wael Nasreddine

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Nov 27, 2017, 2:37:32 PM11/27/17
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It happened to me regardless of load, I had only essential VMs with one Firefox opened the last time it happened, also I was not trying to start up a VM.

Andrew David Wong

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Nov 27, 2017, 9:25:58 PM11/27/17
to Wael Nasreddine, qubes-users
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA512

On 2017-11-27 13:37, Wael Nasreddine wrote:
> On Monday, November 27, 2017 at 11:09:12 AM UTC-8, David Hobach
> wrote:
>> On 11/27/2017 07:57 PM, David Hobach wrote:
>>> On 11/27/2017 07:47 AM, Wael Nasreddine wrote:
>>>> I'm running 4.0-RC2 on Asrock Z170 pro4/i7-6700k and I got
>>>> two hard reboots in the last few hours, often around the time
>>>> I start a VM. I do not see anything in the log.
>>>>
>>>> P.S: I've been running Citrix XenServer for two years on this
>>>> machine with no issues.
>>>>
>>>> [...]
>>>
>>> Yes, I can confirm that issue (except for the "around the time
>>> I start a VM"). Didn't find anything yet neither, my log looks
>>> similar. Some memory balancing tends to be the last entry.
>>
>> P.S.: I run a T530 with coreboot, some i5, ME cleaned.
>>
>> I'm not sure whether it's a heat issue, but I'd guess not as I
>> had tested it until ~95 Celsius and it tends to run at max 80
>> with Qubes. I think it reboots at ~100 Celsius.
>>
>> But yes, it tends to happen at relatively high load.
>
> It happened to me regardless of load, I had only essential VMs with
> one Firefox opened the last time it happened, also I was not trying
> to start up a VM.
>

It looks like you may be encountering this known bug:

https://github.com/QubesOS/qubes-issues/issues/3079

- --
Andrew David Wong (Axon)
Community Manager, Qubes OS
https://www.qubes-os.org

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Wael Nasreddine

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Nov 27, 2017, 9:48:39 PM11/27/17
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Not sure that it is, #3079 is about kernel killing X due to OOM, but my issue is that the entire server reboots, so the screen goes black and a few seconds later I'm greeted by the bios boot.

cooloutac

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Nov 28, 2017, 8:15:40 AM11/28/17
to qubes-users
psu issue?
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