qubes installation problem on MS-16R3

[Radu]

Hi

I'm having this installation issue when trying to Install Qubes on a MSI Laptop

How should I find out how to continue the installation (if there is any chance) ?

I'm an average Linux user - I can follow instructions but do not understand advanced issues

Thank you !

[Jarrah]

> I'm having this installation issue when trying to Install Qubes on a MSI
> Laptop

Can we get a little more info on the laptop? CPU, GPU, etc.

> [image: qubes_error.png]
> How should I find out how to continue the installation (if there is any
> chance) ?

Could you provide output of `dmesg` in a terminal while installing?
(ctl-alt-f2 for TTY2) Also have a look at the logs in `/tmp/` and
`/var/log/`, specifically the Xorg logs.

If you need to get a file off, the installer will detect and allow you
to mount another USB drive to copy them to.

[Radu]

Hi

Thank you for your reply

The laptop is a MS-16R3 model from MSI

CPU : Intel i7-9750H @ 2.60 GHz

6 Cores / 12 Threads

Processor Stepping : 0x906EA

RAM 16 GB DDR4

Wifi : Intel Wireless-AC 9560

Here is the output from dmesg : https://pastebin.com/9fmRMRJc

Here are the logs :

- anaconda.log : https://pastebin.com/fqGVt6m3

- program.log : https://pastebin.com/TY1Dn3U3

- storage.log : https://pastebin.com/sFXWz4bX

- syslog : https://pastebin.com/CLFYs8sg

- X.log : https://pastebin.com/0EYPDXfF

- packaging.log and sensitive-info.log are empty

As for BIOS settings, I've seen advice here on disabling ACPI.

Looking in the BIOS, under the Advances tab, there is an option called "C states", that is enabled; it enables/disables CPU Power Management, allowing the CU to go to C states when it's not 100% utilized.  Disabling it doesn't change anything for me.

Thanks for any help or advice

Best regards,

Radu