XPS 13 9310 - Installation fails at boot, Stuck at "xen is relinquishing vga console"

[Fabrizio Romano Genovese]

Hello all,

I just got a new lappy and I'm trying to install Qubes on it, which is my main OS. I understand that the hardware is very new, so problems are to be expected.

My main problem at the moment is that I cannot get the installation to boot. I prepared a usb medium, kept partition size under 8GB, and disabled secure boot in the firmware.

Everything goes well and I can get xen to boot, but then it gets stuck at `xen is relinquishing vga console`, pretty much as it happens in this related issue: https://github.com/QubesOS/qubes-issues/issues/5165

I've tried fiddling with different options found both in the Qubes Issues repo and in the UEFI throubleshooting, but I wasn't successful.

Any help would be appreciated, starting from a very simple fact: Is there a way to access the xen boot logs? They go very fast on my screen and it's difficult to get what's going on.

Cheers,

Fab

[Fabrizio Romano Genovese]

So, a small update: I downloaded the most recent 4.1 alpha ISO from https://openqa.qubes-os.org hoping that a maybe a newer xen version/linux kernel would have helped. The installer freezes anyway, and selecting the verbose mode in the boot menu I get exactly the same message as before before the black screen. I'm a bit at a loss here, any suggestion is appreciated!

Fab

[Fabrizio Romano Genovese]

Someone mailed me some suggestions, but probably did it directly and the email does not show in the thread.

Anyway:

-The installer can take a long time to show up, so I left the pc on overnight, but nothing happens. When I woke up I got the same black screen.

- Keyboard layout is US International

- My Chipset is Intel i7-1165G7, which comes with Intel Iris Xe Graphics. I have no other GPU on my pc.

- For the boot messages yes, I can take pictures. The output is very arid tho. I managed to get more stuff printed on screen by following this suggestion:

https://github.com/QubesOS/qubes-issues/issues/5165#issuecomment-511175580

...In which case output goes on forever until it says that boot failed.

I'll try to take some pictures of this later on today!

Fab