Adrian Flux...
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Niall McCracken
Jun 20, 2019, 5:09:10 PM6/20/19
to Quantum Owners Group
I have had an extremely unsavoury exchange with Adrian Flux today regarding cancelling my Quantum Insurance.
I'm trying to cancel 6 months through a policy and I'm paying for it monthly. They've told me that the only way I can cancel is by paying the entire remaining 6 months of the policy upfront. I argued that if they aren't providing a service they can't possibly charge for it. They reason this is because the policy and the payment for the policy are completely unconnected. The "credit agreement" is unconnected to the policy and simply has to be paid no matter what irrespective of what happens to the actual policy. This seems fairly insane to me. The extremely - extremely rude and aggressive person at Adrian Flux told me that it was explained when I took the policy out that I wasn't entitled to any refund; I said I didn't want any refund I just wanted to cancel the policy. She said this actually meant a refund from the total amount of credit I had taken out irrespective of what happens.
She then, when not shouting over me tried to explain my consumer rights and advised "strongly" against complaining to the FSA or Ombudsman as it would be a "waste of time". Effectively this means I can't cancel the insurance on my Quantum, leaving it impossible for anyone else to insure it.
I may be being a bit naïve here but I have never, ever, heard of a credit agreement for insurance operating in this way. Is it just me or does that sound completely bonkers?
Matthew Wastell
Jun 20, 2019, 6:10:13 PM6/20/19
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I recall seeing policies years ago that refunded a sliding scale when cancelling.
Eg, cancel after a month you get 11 months back minus admin fee. Cancel in last two months and get nothing back.
This is from AA car insurance
Cancellation outside 14 days
Beyond 14 days of receipt of Your policy documentation or the date You enter into the contract, (whichever is later) You may cancel this insurance at any time. Your Insurer will refund a percentage of the premium calculated on a pro rata basis
equivalent to the period of cover left unused. The charge for this period of
16
cover will always be a minimum of £15. No refund of premium will be allowed if a claim has or is being made against this policy prior to such cancellation during the current period of insurance. AAIS will charge a cancellation fee* of £30 and
also retain its arrangement fee* of £28. If You have chosen to pay Your annual premium by instalments and a claim has been made You must continue to pay Your monthly Direct Debit or pay in full any premium of balance due.
So basically you get a pro-rata amount back minus a fee.
I’d expect that to be pretty standard.
Now I suspect that the finance for the policy and the policy are separate for you. So it could be ‘perfectly normal’ that you have to settle the finance, and then get a refund from the insurance policy. I can’t believe there is nothing due back.
The only way to be sure is to check both your policy and financial workings. If these aren’t your thing, share them here and I’ll have a go and translating for you.
Matthew
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Susan and Martin Scott
Jun 20, 2019, 6:14:49 PM6/20/19
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May I ask why you want to cancel the policy
with them and then move to another provider? (other than moving away from
AF)
I take this opportunity to add that I moved away
from them when my renewal came a few years ago. They failed to provide agreed
value paperwork after 3 months (despite them insisting I provided paperwork to
them within 14 days... I provided it within 7 days). If Steve Kodz hadn't
assisted I don't think it would ever have been resolved.
Martin
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Darren Siepka
Jun 20, 2019, 6:28:25 PM6/20/19
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This sounds like they use the finance house like I used to do with certain clients when I was selling IT installs.
The finance house used to pay me in full on the day they signed up, then the client paid the finance house and was nothing to do with me. Saved me the headache of chasing a bad payer!
I suspect fluxes has been paid in full already and don't want to reimburse the finance people!
Pretty poor show and very unprofessional !To view this discussion on the web visit https://groups.google.com/d/msgid/quantumowners/AF8FE72D031E42DCBF71314BD77CAAB2%40computer.
Chris Young
Jun 20, 2019, 6:50:08 PM6/20/19
to quantumowners
I looked at cancelling my Q a while back after about 6months and was told I would get nothing back. I had paid upfront. The monthly payments in my mind have never been a kinda Pay as you go option, but something you have to pay in full. Apart from the rudeness, doesn't sound like anything unexpected going on
I don't think there is anything stopping you having two policies on car, except if you claim and they fight about who is going to pay etc and it turns into a nightmare.
(from my mobile)
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Mark Jones
Jun 21, 2019, 11:25:36 AM6/21/19
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I am not in this field of expertise, but I am pretty sure it is actually illegal to insure a car more than once at a time. Happy to be corrected if info is incorrect.
Sent from my iPhone
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Chris Young
Jun 21, 2019, 11:46:31 AM6/21/19
to quantumowners
I had a quick google as we are digressing !
It would seem that one insurance comp wont do it twice, but you can from 2 different. Seems to happen alot at start of new policy time.
has
" Can you insure a car twice?
It's certainly not impossible, and it's not illegal, but that doesn't mean that you should choose to do it.
In fact, doubling up on your insurance is not only potentially costly but it could cause real problems should you ever need to make a claim.
Contribution clauses mean that both insurers would be in contact with each other to see how much they each need to put towards your pay-out, and there's no guarantee that they will agree. Such cases can delay your claim significantly, causing you an entirely unnecessary and avoidable headache.
Making a claim from two insurers can push up the price of your renewal significantly, as well as seeing you lose your no-claims bonus across both providers. It's also worth remembering that you can't claim for a full amount from multiple insurers, as that's fraud.
One claim is all you can make, so why make it complicated by involving multiple different companies? "
It's certainly not impossible, and it's not illegal, but that doesn't mean that you should choose to do it.
In fact, doubling up on your insurance is not only potentially costly but it could cause real problems should you ever need to make a claim.
Contribution clauses mean that both insurers would be in contact with each other to see how much they each need to put towards your pay-out, and there's no guarantee that they will agree. Such cases can delay your claim significantly, causing you an entirely unnecessary and avoidable headache.
Making a claim from two insurers can push up the price of your renewal significantly, as well as seeing you lose your no-claims bonus across both providers. It's also worth remembering that you can't claim for a full amount from multiple insurers, as that's fraud.
One claim is all you can make, so why make it complicated by involving multiple different companies? "
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Niall McCracken
Jun 21, 2019, 1:48:31 PM6/21/19
to Quantum Owners Group
Hi all
Thanks for all the comments - just to clarify I've had to scrap the quantum following it's MOT. I've got no intention of insuring it twice.
I know my way around policy documents and it is indeed in the terms of the credit agreement on page 927 paragraph 97 subsection 18 (or whatever!), I was just wondering whether this is yet another example of Adrian Flux ripping people off and providing a poor service or whether or not I'd been misinformed at point of sale. It seems like a lovely mix of both.
However, we're talking a grand total of £61 so it's not the end of the world, it just seems like a fairly nefarious tactic to me, and certainly not one I've ever experienced before (and I've had lots of cars over the years)
Niall
Susan and Martin Scott
Jun 21, 2019, 2:07:23 PM6/21/19
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Have you already scrapped it - someone may want to
rescue it!
Martin
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Matthew Wastell
Jun 21, 2019, 2:39:49 PM6/21/19
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It certainly feels punitive, but if it’s in the contract..... it’s why I always read contracts and never had PPI ;-)
M
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rob hancock
Jun 21, 2019, 2:52:01 PM6/21/19
to 'Martin Hodnett' via Quantum Owners Group
Hi
So has the car actually been scrapped now!
Regards rob (QSC)
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Niall McCracken
Jun 21, 2019, 4:47:43 PM6/21/19
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No not scrapped, sold on to someone who will try to resurrect it if reasonably plausible but its in their hands now!
kynastonp .
Jun 21, 2019, 5:29:10 PM6/21/19
to Quantum Owners Group
If it is illegal to insure a car more than once how does "marmalade" insurance for a learner work?
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