Backup hangs

[Pablo listas]

Hello.

My VTL (version 3.0.35 on Ubuntu 16.04) have hanged on the middle of a HP Data Protector backup job (installed on W2008R2).

On "syslog" I see this message repeated a few times:

Jun 14 08:08:29 VTL-02 kernel: [659269.520432] INFO: task tdevq2_10_59:2259 blocked for more than 120 seconds.
Jun 14 08:08:29 VTL-02 kernel: [659269.521758]       Tainted: G           OE   4.4.0-148-generic #174-Ubuntu
Jun 14 08:08:29 VTL-02 kernel: [659269.523044] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.

Attached to this post is the "Run Diagnostics" output and also a screenshoot of the Data Protector current screen.

Thanks in advance

[QUADStor VTL Support]

Hi,

Can you try the following on your system as root user

echo t > /proc/sysrq-trigger
sleep 120

Then send us
/var/log/syslog
/var/log/kern.log (if it exists)
/var/log/messages (if it exists)

dmesg > /tmp/dmesg.out
Then send us /tmp/dmesg.out

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[Pablo listas]

I'm sorry. The task was somehow already ended when I saw this message :(. If it repeats I will take your notes into account.

El viernes, 14 de junio de 2019, 13:58:52 (UTC-3), quadstor escribió:

Hi,

Can you try the following on your system as root user

echo t > /proc/sysrq-trigger
sleep 120

Then send us
/var/log/syslog
/var/log/kern.log (if it exists)
/var/log/messages (if it exists)

dmesg > /tmp/dmesg.out
Then send us /tmp/dmesg.out

On Fri, Jun 14, 2019 at 10:26 PM Pablo listas <paa....@gmail.com> wrote:
>
> Hello.
>
> My VTL (version 3.0.35 on Ubuntu 16.04) have hanged on the middle of a HP Data Protector backup job (installed on W2008R2).
>
> On "syslog" I see this message repeated a few times:
>
> Jun 14 08:08:29 VTL-02 kernel: [659269.520432] INFO: task tdevq2_10_59:2259 blocked for more than 120 seconds.
> Jun 14 08:08:29 VTL-02 kernel: [659269.521758]       Tainted: G           OE   4.4.0-148-generic #174-Ubuntu
> Jun 14 08:08:29 VTL-02 kernel: [659269.523044] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
>
> Attached to this post is the "Run Diagnostics" output and also a screenshoot of the Data Protector current screen.
>
>
> Thanks in advance
>
>
>
>
> --
> You received this message because you are subscribed to the Google Groups "QUADStor VTL" group.

> To unsubscribe from this group and stop receiving emails from it, send an email to quadst...@googlegroups.com.