Configuring CherryPy for QATrack+ on Windows Server

[tessy udoh]

Hi Randle,

I'm trying to install QATrack+ on a Windows server and I'm running into issues starting CherryPy.  I get this error in the log:  "Error starting service: The service did not respond to the start or control request in a timely fashion." 

When I run this command: python .\manage.py runserver 127.0.0.1:80, I also get the following error:

Watching for file changes with StatReloader

Exception in thread django-main-thread:
Traceback (most recent call last):
  File "C:\Program Files\Python39\lib\threading.py", line 973, in _bootstrap_inner
    self.run()
  File "C:\Program Files\Python39\lib\threading.py", line 910, in run
    self._target(*self._args, **self._kwargs)
  File "C:\QATrack\deploy\venvs\qatrack31\lib\site-packages\django\utils\autoreload.py", line 54, in wrapper
    fn(*args, **kwargs)
  File "C:\QATrack\deploy\venvs\qatrack31\lib\site-packages\django\core\management\commands\runserver.py", line 109, in inner_run
    autoreload.raise_last_exception()
  File "C:\QATrack\deploy\venvs\qatrack31\lib\site-packages\django\utils\autoreload.py", line 77, in raise_last_exception
    raise _exception[1]
  File "C:\QATrack\deploy\venvs\qatrack31\lib\site-packages\django\core\management\__init__.py", line 337, in execute
    autoreload.check_errors(django.setup)()
  File "C:\QATrack\deploy\venvs\qatrack31\lib\site-packages\django\utils\autoreload.py", line 54, in wrapper
    fn(*args, **kwargs)
  File "C:\QATrack\deploy\venvs\qatrack31\lib\site-packages\django\__init__.py", line 24, in setup
    apps.populate(settings.INSTALLED_APPS)
  File "C:\QATrack\deploy\venvs\qatrack31\lib\site-packages\django\apps\registry.py", line 91, in populate
    app_config = AppConfig.create(entry)
  File "C:\QATrack\deploy\venvs\qatrack31\lib\site-packages\django\apps\config.py", line 90, in create
    module = import_module(entry)
  File "C:\Program Files\Python39\lib\importlib\__init__.py", line 127, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "<frozen importlib._bootstrap>", line 1030, in _gcd_import
  File "<frozen importlib._bootstrap>", line 1007, in _find_and_load
  File "<frozen importlib._bootstrap>", line 984, in _find_and_load_unlocked
ModuleNotFoundError: No module named 'genericdropdown'

Any ideas on what might be wrong?

Thanks

[Randle Taylor]

Hi Tessy,

It looks like the genericdropdown package was not installed correctly when setting up your virtualenv.  Can you activate your virtualenv again and try `pip install -r requirements/win.txt` again?  Are there any errors shown?

Randy

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[tessy udoh]

Hey,

Nope, I don't get any errors it ran successfully. I still get the 'Error starting service: The service did not respond to the start or control request in a timely fashion.' for CherryPy.

Tessy.

[Randle Taylor]

Can you look in the logs directory to see if there have been any log files written that could help diagnose the issue?

Thanks,

Randy

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[tessy udoh]

Yeah there's nothing in std_err and std_out is where I get the "request didn't respond in a timely manner" error. I don't have a cherry_py_err file though.

Thanks,

Tessy.

[Randle Taylor]

If you activate the virtual env and do "pip freeze" does django_genericdropdown appear in the list?

If not try:

pip install -e git+https://github.com/randlet/django-genericdropdown.git@473ff52610af659f7d2a3616a6e3322e21673b4d#egg=django_genericdropdown

then try runserver again.

Randy

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[tessy udoh]

Okay I had to install it but runserver is working now. CherryPy still isn't starting up though.

Thanks,

Tessy.

[tessy udoh]

Hi Randle,

I'm still unable to get CherryPy to start. I get this error:  "The code execution cannot proceed because python39.dll was not found. Reinstalling the program may fix this problem" from pyservice.exe. 

Any ideas on how to fix this? I've tried copying the dll file to C:\deploy\venvs\qatrack3\Lib\site-packages\win32 manually but no luck.

Thanks,

Tessy.

On Friday, September 29, 2023 at 10:40:27 AM UTC-4 Randle Taylor wrote:

[Randle Taylor]

Something is a bit odd, I'm not sure why the python dll wouldn't be found.

Another thing you can try is copying deploy/win/cherrypy_deploy.py into the main qatrack directory activating your virtualenv and then running python cherrypy_deploy.py then visit http://localhost:8030 in the browser (you can change the port in the cherrypy_deploy file if you want). That should eliminate the Windows service part of the equation and ensure things can run under cherry py.

Some people have also had to run a pywin32 post install script as detailed here:  https://groups.google.com/g/qatrack/c/FYwDHGy28WI/m/emRHhDIYCAAJ

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