Error: Can't load icon. How to fix?

[Ranpan]

Since upgrade to 9.3 I am getting this error. How do I fix it?

[Jean Lalonde]

Hi Ranpan,

I tried to reproduce the issue but was not able. I will follow up with you privately and report our progress here later.

Thanks for reporting this.

Jean

[Jean Lalonde]

We found that the issue was related to access control between two QAP temp folders for two accounts, one of them requiring admin right. It is hard to tell what caused this situation but it seems that launched in a certain way, QAP was trying to create its temp folder in a folder where it was not having the write access. This seems to be a very specific situation.

Using "%TEMP%" as QAP temporary folder (in "Options", "General" tab) solved the issue. Using this folder is safer because it is not restricted to any user access right (as far as I know). And it is now the default folder for new QAP installations.

Jean

[Dan Bromberg]

Jean,

   Since I had the same (error:can't load icon) issue, I did as you suggested (OPTIONS | GENERAL TAB now has C:\%TEMP% in it) and though I see the QAP icon in my system tray when I start it, it no longer responds to my middle button - help!

Dan

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[Horst Epp]

C:\%TEMP% is wrong !

It must be only %TEMP%

[Dan Bromberg]

Understood, but how can I correct this since I can no longer get to OPTIONS button (in the gui)?

Dan

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[Horst Epp]

Edit your QuickAccessPopup.ini file and change the line

QAPTempFolder=  in the [Global] section

to QAPTempFolder=%TEMP%

[Dan Bromberg]

That fixed it!

Thanks,

Dan

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