Puppet agents get hanged in "Info: Loading facts"

[Eddie Mashayev]

Hi All,

I have CentOS 6.5 running puppet agent version 3.8.2 the problem is when I’m running “puppet agent -t” it gets hanged:

[root@server ~]# puppet agent -t
Info: Retrieving pluginfacts
Info: Retrieving plugin
Info: Loading facts
Info: Loading facts

“Could not retrieve catalog from remote server: Error 400 on SERVER: Failed when searching for node : Failed to find via exec: Execution of '/etc/puppet/node.rb”

After I checked it I found out the reason, I have more than 1000 VLANs on the servers and I guess when the Facter collecting the INFO it gets timeout and fails.
I found this thread to “Allow for disabling certain facts within Facter ” https://tickets.puppetlabs.com/browse/FACT-718” but it still wasn’t implemented.
My question is there is any way that puppet won’t get info for VLANS? Meaning "puppet agent –t" won’t triger the Facter get information about VLANS?
If no how can I override this issue?

Thakns,

EddieM

[Craig Dunn]

Your code snippet suggests that facter has run, and the master is
timing out running /etc/puppet/node.rb which is the ENC script (which
happens after the facts have been sent by the agent). Are you
running Foreman/Satellite? - It sounds like you may have a network
connectivity issue here between your Puppet master and ENC....

Craig

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[Eddie Mashayev]

Hi,

Yes I'm running Foreman (Puppet master), I have more than 200 servers which works great.

This is the only server which is problematic and seems to be due to Facter.

Thanks,

EddieM