Jira (PUP-10550) rich_data enabled by default, error message is not informative and puppet should be able to process json report

[Patrick Grant (Jira)]

Patrick Grant created an issue

Puppet / PUP-10550 rich_data enabled by default, error message is not informative and puppet should be able to process json report Issue Type: Bug Assignee: Unassigned Created: 2020/06/29 2:41 AM Priority: Normal Reporter: Patrick Grant Puppet Version: 6.10.1 Puppet Server Version: 6.7.1 OS Name/Version: centos 7 rich_data is enabled by default (customer is on PE 2019.2.1), and it is causing the following error on a customers agents: Could not intern from rich_data_json: Internal Error: Puppet Context ':loaders' missing Desired Behavior: This is not a very informative error message and puppet should be able to process the json report Actual Behavior: All agent nodes are falling over with the above error, however we have been able to work around this by disabling rich_data Add Comment

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[Patrick Grant (Jira)]

Patrick Grant commented on PUP-10550

Re: rich_data enabled by default, error message is not informative and puppet should be able to process json report Support ticket: https://puppetlabs.zendesk.com/agent/tickets/39780 from Integrated Financial Arrangements - UK, PE Standard 250 nodes.

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[Patrick Grant (Jira)]

Patrick Grant updated an issue

Puppet / PUP-10550

rich_data enabled by default, error message is not informative and puppet should be able to process json report

Change By: Patrick Grant CS Priority: Needs Priority

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[Austin Boyd (Jira)]

Austin Boyd updated an issue

Puppet / PUP-10550 rich_data enabled by default, error message is not informative and puppet should be able to process json report

Change By: Austin Boyd Labels: jira_escalated

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[Austin Boyd (Jira)]

Austin Boyd updated an issue

Puppet / PUP-10550 rich_data enabled by default, error message is not informative and puppet should be able to process json report

Change By: Austin Boyd Zendesk Ticket Count: 1 Zendesk Ticket IDs: 39780

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[Josh Cooper (Jira)]

Josh Cooper commented on PUP-10550

Re: rich_data enabled by default, error message is not informative and puppet should be able to process json report Could you run the agent with --trace and add it as a comment here? Also is the issue when retrieving the catalog or submitting the report?

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[Patrick Grant (Jira)]

Patrick Grant updated an issue

Puppet / PUP-10550

rich_data enabled by default, error message is not informative and puppet should be able to process json report

Change By: Patrick Grant Attachment: int-lcanary-01.integrafin.net-RICHENABLED.json Attachment: agentdebug-RICHENABLED.txt Attachment: agentdebug-RICHDISABLED.txt Attachment: int-lcanary-01.integrafin.net-RICHDISABLED.json

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[Patrick Grant (Jira)]

Patrick Grant commented on PUP-10550

Re: rich_data enabled by default, error message is not informative and puppet should be able to process json report The customer was using a cached catalog on the agents. I have attached a catalog and stack trace, each with rich data enabled and disabled

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