I get kicked out while i'm watching.

[Amanda Belge]

Why? Then it won't let me back in because it says we are already at our 500 limit.

it's  frustrating.

[Scott Schappell]

I have the same issue. seems a little fishy to me.

[Francis Y. Yan]

To explain what happened, Puffer does not "kick out" existing connections even when the number of concurrent viewers reach the limit. A session can be disconnected from Puffer for many reasons, e.g., your network has a temporary hiccup, or your browser tab is put in the background and goes inactive. In these cases, Puffer server stops receiving heartbeat messages from your browser and considers the connection timeout (we understand our check of heartbeat messages is a bit stricter than, say, YouTube, due to an intentional design).

Sorry it happened to you, and I understand it can be frustrating. Hope you can return when we are not at the maximum capacity!

Best,
Francis

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[cofycat]

This happens to me. It is related to my wifi, not puffer. I get kicked out of my ZOOM meetings too. A small break in my internet or wifi signal drops me and allows another in. Talk to your internet provider or buy a new router maybe?

Sent from my phone

[cmcfer1]

Hi Francis,

Could you please increase the number of simultaneous users from 500 to 700?  This would increase the probability that a lost user could get back on.

Thanks,

Cheri

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[Francis Y. Yan]

Unfortunately not — 500 is kind of the attorney approved limit that we must adhere to.

Best,

Francis

[Spencer Karter]

Attorney Approved Limit? What do you mean? 

[Francis Y. Yan]

Please see https://puffer.stanford.edu/terms/

Francis

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[James Hofmann]

I love the way people sign up for a site and they have no idea what it is. They are lucky they don't get charged for the service. You do know every time you're kicked out of Puffer you are given a two day credit? $0 x 2= $0. Read what you're signing up for.

Sent from Yahoo Mail on Android

On Sun, Nov 5, 2023 at 3:31 PM, Francis Y. Yan

<franc...@gmail.com> wrote:

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