Tracks in PT running Komplete Kotrol loosing sound

[John André Lium-Netland]

Hi,

I have an issue related to PT when running Komplete Kontrol. Some of the tracks in an older projecxt has lost sound. They are just silent. When reloading the factory preset that has later been edited, the sound is back. I've done some testing on this issue:

1: To be able to study the bad settings later, I have saved the settings as a preset. I'll soon get back to this point.

2: I then press the browser button on my KK MK2, and then press the rotor button down since this will reload the factory preset originally used for that track.

3: The sound is back but of course I have lost the edits done to the preset sound. Yes, I know it had been smart to save the edited preset as a new sound for that track, but unfortunately I havene't done that when this song was created. Shame on me.

4: I tried to launch the settings I told you I saved before loading the factory preset, in case I'll somehow would get both sound and settings back. But I didn't. The track is absolutely silent until I reload the factory preset again.

5: So the question is: What setting related to the plugin and possible to save as a preset, may couse the sound to totally go away? If I use VOCR to read what I can read in the plugin window both when the mystic silent preset is loaded, and when the factory preset is loaded, looks similar to me. Same values both for sound name, no bypass or other values are different. You might wonder if the tracks are using only NI sounds, but some of the silent tracks are also Orchestral Tools sounds, so no pattern there.

Questions:
•Any thoughts from what I have presented here?
•In the standalone Komplete Kontrol, it's hard to know if I should click on the text "Always use most recent NI plugin", or click on the object that VOCR find after the text. Which will trigger the toggle of this setting?

Sorry for all the info and questions, but hope you or anyone else have any ideas. :) I have posted some of the questions also in the KK community, but since this might be related to the PT plugin function, I thought there might be someone else with that kind of experience on this list as well.

Thanks a lot in advance.

Best, John André

[Slau Halatyn]

Hi John,

I'd recommend joining the KK Access Google Groups email list and posting this there because you'll get a better answer there. Send a blank message to:
komplete-kontrol...@googlegroups.com

Hopefully that helps,
Slau

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[John André Lium-Netland]

Hi all,

Some time ago I described that when opening some old Pro Tools projects, some tracks (also KK tracks) did not play as expected. I thought it might be because I had removed Kontakt 6 and 7 and trusted that Kontakt 8 would play older tracks. I installed Kontakt 6 and 7 again, but that didn't fix the issue.

After some googling, I found a solution that actually fixed the issue. It turned out to be related to Pro Tools, and what I did was the following:

How to reset Pro Tools cache for plugins and start a rescan of plugins:

1. Quit Pro Tools.

2. In Finder, choose Go/Library/Preferences/Avid/Pro Tools.

3. Locate and delete: InstalledAAXPlugIns.

4. Additionally (for Pro Tools 2024+): Clear cache files under: /Users/Shared/Pro Tools/AAXPlugInCache.

5. Re-open Pro Tools, it will force a full rescan of all plug‑ins.

After performing the procedure above, and opening the old project that didn't play all tracks, they all played as expected and the issue is fixed.

Hope this info can be valuable to someone else as well. :)

Best,

John André

To view this discussion visit https://groups.google.com/d/msgid/ptaccess/A94FD675-6170-4C6E-93E3-E45A98246B5E%40gmail.com.