Team Based Alerting for alert manager

[Anup Tripathi]

Hi team,

i want to send alert A to Team (T1 and T2) then alert B to team (T1 and T3) then alert C to team (T1 and T4). So, I have to send all alert to team T1 and rest on the basis of requirement

[Julius Volz]

Hi Anup,

You could use the "continue" flag in your Alertmanager config to first send everything to T1, then continue on to the rest of your routes. See https://www.robustperception.io/sending-alert-notifications-to-multiple-destinations.

Regards,

Julius

On Mon, Jan 25, 2021 at 1:06 PM Anup Tripathi <imanupt...@gmail.com> wrote:

Hi team,

i want to send alert A to Team (T1 and T2) then alert B to team (T1 and T3) then alert C to team (T1 and T4). So, I have to send all alert to team T1 and rest on the basis of requirement

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Julius Volz

PromLabs - promlabs.com

[Remya Ramachandran]

Hi Julius, 

I have used 'continue' in my configuration, however it is matching only the first match_re entry in my case and not considering the next set of entries and just route it to my default destination.  Is there anything wrong with the below configuration ?

global:

  smtp_smarthost: 'localhost:25'

  smtp_from: 'critica...@xxx.com'

  smtp_require_tls: false

route:

  group_by: ['instance', 'alert']

  group_wait: 30s

  group_interval: 5m

  repeat_interval: 3h

  receiver: 'UX team'

  routes:

  - match_re:

       job: ^(TX Windows Servers|ECD Windows Set 1|ECD Windows Set 2)$

    receiver: 'TX team'

    repeat_interval: '5h'

    continue: true

  - match_re:

       job: ^(CX Servers1|CX Servers2)$

    receiver: 'Windows Team'

    repeat_interval: '5h'

receivers:

  - name: 'Windows Team'

    email_configs:

      - to: 'a...@xxx.com , d...@xxx.com'

        send_resolved: true

  - name: 'UX team'

    email_configs:

      - to: 'p...@xxx.com , x...@xxx.com'

        send_resolved: true

  - name: 'TX team'

    email_configs:

      - to: 'cb...@xxx.com , d...@xxx.com'

        send_resolved: true

Thanks, 

Remya 

[Julius Volz]

Hi Remya,

I don't see anything immediately wrong in that configuration (although the child route with "continue" doesn't have any label-matching overlap with the following route yet, as was your initial problem statement). I guess we'd have to see your actual alerts and their labels to debug further why the second route doesn't seem to match anything.

Regards,

Julius

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