High Priority Position: Senior LEAD ServiceNow ITOM Analyst (Event Management) || Remote
Babu S
Hope you are doing great today...
This is BABU, BDM FROM PANTAR SOLUTIONS INC, we are an Information Technology and Business Consulting firm specializing in Project-based Solutions and Professional Staffing Services. Please have a look at below position which is with our Client and let me know your interest ASAP. I would really appreciate if you could send me your MOST RECENT UPDATED RESUME:
Role: Senior LEAD ServiceNow ITOM Analyst (Event Management)
Location: Remote
Duration: 4+ months
Need strong Senior LEAD ServiceNow ITOM Analyst (Event Management) with monitoring tools (Datadog, Dynatrace, Solarwinds, Elk), ServiceNow orchestration, AIOPS, Ansible, ServiceNow Discovery, Cloud provisioning Exp.
Consultant LinkedIn profile should be created before 2018
Need 8-10+ yrs of IT Exp. Profiles || Need Passport number, I94, Travel History documents during submission for TN1/H1/GC EAD/GC
JOB DESCRIPTION
Our Retail client with over $80B in annual revenue has over 2,000 stores, across 21 US states, with over 400,000 employees. This company is a leader in sustainable retailing with a passion for delivering excellence. By driving omni channel growth, efficiency in the shopping experience and continuing to develop with new technologies; this company is growing and developing continuing success. The leadership team strives for work-life balance for all its employees, with options for overtime if desired.
The ITOM Analyst IV will lead the development and implementation of ServiceNow ITOM solution specializing in event management, health log analytics and AIOPs. The analyst is responsible for the design, configuration, and implementation of ITOM event management and aiops across the enterprise. The analyst will configure event management and aiops to manage and correlate alerts from various monitoring tools. The analyst will reduce incident volume using event management rules and restore services quickly applying aiops automation. The analyst will partner with engineering and monitoring teams to reduce alert noise and provide a single pane of glass view of enterprise operations. The analyst will develop and configure ServiceNow Health Log Analytics (HLA) and predictive aiops to proactively alert operations of potential impacts to operational performance and improve service availability.
RESPONSIBILITIES
- Bachelor’s Degree in Computer Science, Technical field and/or Business-related field
- Equivalent trainings/certifications/experience equivalency will be considered
- 5 or more years of equivalent experience in relevant job or field of technology
- Experience in an advanced role or technical capacity, leading teams directly or indirectly
- Experience in guiding, training or onboarding team members in relevant technologies, capabilities or skills
- Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required
- Experience with orchestration and automation platform (ServiceNow orchestration and AIOPS, Ansible)
- Experience with monitoring tools (Datadog, Dynatrace, Solarwinds, Elk)
- Experience with ServiceNow Discovery and Cloud provisioning.
- Experience with ServiceNow development and architecture including data structure, CMDB, creating workflows, process automation, scripting, and Flow designer.
- Problem-solving skills, with a focus on learning to deliver high-quality, reliable, and efficient solutions
QUALIFICATIONS
- Bachelor’s Degree in Computer Science, Technical field and/or Business-related field
- Equivalent trainings/certifications/experience equivalency will be considered
- 5 or more years of equivalent experience in relevant job or field of technology
- Experience in an advanced role or technical capacity, leading teams directly or indirectly
- Experience in guiding, training or onboarding team members in relevant technologies, capabilities or skills
- Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required
- Experience with orchestration and automation platform (ServiceNow orchestration and AIOPS, Ansible)
- Experience with monitoring tools (Datadog, Dynatrace, Solarwinds, Elk)
- Experience with ServiceNow Discovery and Cloud provisioning.
- Experience with ServiceNow development and architecture including data structure, CMDB, creating workflows, process automation, scripting, and Flow designer.
- Problem-solving skills, with a focus on learning to deliver high-quality, reliable, and efficient solutions
Preferred Qualifications:
- Post graduate degree, advanced training and or certifications in relevant field/s of study
- 3 or more years of experience in Agile teams and Product/Platform based operating model
- Strong experience with an AIOPS platform (ServiceNow)
- ServiceNow Integration Hub Fundamentals Certification
- ServiceNow Flow Designer Fundamentals Certification
- ITIL Certification Foundations v.4
- Up-to-date knowledge of latest IT developments
- Experience in retail or grocery preferred
PLEASE NOTE:
If for any reason this does not interest you or you felt uncomfortable by any part of this email, I sincerely apologize. Please consider this E-mail as a request for referrals and feel free in forward this email to anyone whom you might find a fit.