Have interview Slots - Urgent Requirement - Service Now - Chicago, IL ( Onsite day 1)

[Mohit Sandhu]

Hi

Hope you are doing well!

My name is Mohit Sandhu and I am working with Alpha Silicon. We Are Headquartered in Santa Clara, CA serving customers nationwide in the United States. We have the following Job Openings..

Job Title:     Service Now - IT Service Management

Location:    Chicago, IL ( Onsite day 1)

Duration:    Long Term Contract

 

Job Description:

• Strong understanding of overall ITSM process management and Service Now

• Experience in working on complex, cross-functional, time-sensitive projects and manage multiple projects simultaneously to meet deadlines

• Strong communication and interpersonal skills, particularly interfacing with senior professionals; highly collaborative

• Ability to influence and drive team members to make decisions and utilize standardized tools that have been developed for the team’s use

• High energy and comfortable with working in a fast-paced environment

• Works directly with Project Managers to assist, facilitate and support integration activities within ITSM Service Management team primarily focused on ensuring successful onboarding of Visa Acquired Entities (M&As) from an ITSM perspective as well as ensuring services moving into production are operationally ready.

• Assist in defining and maturing the integration processes for Release, Change, Incident, Problem and Knowledge management process.

• Build extensive data models and run sensitivity analysis to evaluate the business value of multiple scenarios in terms of IT infrastructure/software usage to determine best possible solution for Visa Technology.

• Conduct ongoing analysis of M&A ITSM processes and capture knowledge from existing integration professionals through observation and assessment

• Assist product owners with execution of technology strategy, keeping a view of the operating expense impact of key decisions

• Utilize advanced knowledge of SQL scripting to run complex queries to extract data from multiple sources and normalize it based on technical discussions.

• Assist in the creation of standardized ITSM service now reporting for different stakeholders including executive management

• Operate with a fair degree of independence, dealing with senior professional staff and managers

• Strong knowledge in Service Now reporting to build reports

• Work with Reporting team to build and publish interactive dashboards using business intelligence or tableau tools to help technology leaders understand M&A scorecard and metrics

--

Thanks and Regards
www.alphasilicon.com Camino Real Santa Clara Town Centre Suite 1047, Santa Clara CA 95050 An E-Verify Company !!	Mohit Sandhu Talent Acquisition Specialist  Phone: +1 (951) 541-2502 Email Id: moh...@alphasilicon.us  Hangout Id: moh...@alphasilicon.us Linkedin  Id:  www.linkedin.com/in/mohit-sandhu-205910223/